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Knowledgebase : Technical, Configuration and Devices
   
OPERATOR SETTINGS NOT FOUND Some operators, on opening an ARTP get a message displaying "Settings for Operator - could not be found in the database. Restart the machine and try again. If problem persists contact Incisive Software. A restart does not r...
Winflex - Select table "FormFileAttachedDocs" - Utilities - Clean Data - Search and replace - Select column "fad_AttachedFileName" - [OK] on filter conditions - Search for = \name of old path [file://djserver/] - Replace with \name of new path...
If the Print Preview screen is saved off the screen (or on a second monitor that is no longer available) it may be necessary to edit the workstation ini file and delete the entry: workstation .ini file, under [], the TxPreviewForm_* valu...
Outlook can cause focus issue. Check the setting 'Enable Live Preview'. If this is enabled, disable it. You can find the setting in File - Options - General.
A Windows update is required to correct this.  Please refer to the Windows Support article: https://support.microsoft.com/en-nz/help/4284848/windows-10-update-kb4284848 [https://support.microsoft.com/en-nz/help/4284848/windows-10-update-kb4284848] “Add...
If scanned documents and External Documents are displaying a message regarding ImageMan being a trial version, carry out the following steps: 1. Find and delete all copies of im8pdf.dil on the PC with the problem. These will be in C:Program FilesImageMa...
Incisive recommend that if you are hosted in the inCLOUD.clinic system or you have your own Terminal Server (Remote Desktop) environment, you should be using TSPRINT or TSSCAN to get an optimal experience. You will need to install the TSPRINT CLIENT and ...
If you are wanting to check your internet speed we have found the following website to be very useful.     https://nperf.com
If you receive this message, do not remove or update your versions of Java if you either use Medicare Online (Australia) or upload files to ACC (New Zealand) as both of these applications require Java.  Click on the 'X' to close this screen. [Java Update...
https://social.technet.microsoft.com/Forums/ie/en-US/9544c723-6e82-4a0d-aeb8-0902c482fdf4/rds-for-mac-bug-automatically-resizing-a-window-and-moving-off-screen?forum=winRDc [https://social.technet.microsoft.com/Forums/ie/en-US/9544c723-6e82-4a0d-aeb8-0902...
The RPC server is unavailable error means your Windows computer is having a problem with communication with other devices or machines through the network you use. We suggest that your contact your hardware technician to get them to troubleshoot the issu...
When accessing any tab from Setup - Correspondence (Classic loo), the whole application locks up. The exit button is dimmed, and while a screen appears to flicker briefly in the background, nothing loads. Task Manager is required to kill the processes. ...
If the Address File - Correspondence screen minimises on starting up, this has been caused by the screen having been minimised and then exited. Maximising the screen and then exiting does not resolve the problem. The start up settings are stored in the ...
OVERVIEW Most computers are now configured to automatically install Windows updates and this update process can cause the Specialist Practice Manager or the Private Hospital Manager to   not start up correctly.   SYMPTOMS After you have tried to start ...
If clients are unable to access tabs in Office Mode (plus also Setup - Appointments - Sessions or Setup - Personnel - Operators) this is because a control that is used in these areas of the program is not correctly registered. The tabs work correctly fro...