Image not found after scanning a document
Posted by Sinclair Hughes, Last modified by Jane Hughes on 23 January 2019 11:10 AM

A problem can occur where the "Image not found..." text appears in the patient notes after scanning a document. 

It appears that the scanning process works correctly, as you can see the scanned image during the scanning process and there are no errors, but no file has been written to the directory and therefore cannot be displayed.

The problem is almost always caused by lack of disk space in the drive where the images are being stored.  Increase the storage available and the scanning will again work correctly.