ACC have advised that they are aware that there is currently an issue with our API services which is affecting claim/invoice queries and submissions.

They are looking into the cause and will advise as soon as this is resolved.

They apologise for any inconvenience this may cause.

ACC have advised this evening's scheduled maintenance and outage to ACC Digital Services has now been postponed.

They will advise later of the proposed new date, giving advance notice.

There will be scheduled maintenance to ACC Digital Services on Wednesday 22 November 2023 (this is the rescheduled outage from 1/11/23).

The following digital services will be unavailable from 5.30pm until 10.30pm:

• API Services including Claim and Invoice Submissions/Queries
• eBusiness Gateway
• ACC45 eLodgement form
• Sensitive Claims Engagement form
• ProviderHub

ACC apologize for any inconvenience this may cause.

You will be unable to send claims (invoices and schedules) via the API during

Incisive have been notified, by the hosting provider of SPM/PHM Online help, that there are known, severe, security vulnerabilities affecting their platform.

As a precaution, we have temporarily disabled remote access to the SPM/PHM online help until we are satisfied that the hosting system has suitable protection.  This means that the menu option in Help > SPM Help or Help > PHM Help will not be accessible.

If you do have a query regarding a feature of the Incisive application, please

Many clients are receiving an email from Services Australis regarding the PKI Certificates expiring.

Please note that the Incisive application no longer requires a PKI Certificate for online claiming.  We therefore do not require this. 

If you use the certificate for any other purpose, please refer to the email sent from Services Australia.

The Incisive application now utilizes the PRODA account of Claiming.com for online claims.