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Outage to ACC Digital Services on Thursday, 7 July 2022
Posted by Jane Hughes on 06 July 2022 12:40 PM

ACC have advised that there will be a scheduled maintenance outage to ACC Digital Services on Thursday, 7 July 2022, between 7:00pm to 8:30pm NZT.

The following digital services will be unavailable during this maintenance window:

  • All API submissions and queries including Claims, Invoices, and Medical Certificates
  • eBusiness Gateway
  • ACC eLodgement webform
  • Sensitive claims engagement form

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ACC fee changes – effective 1 July 2022
Posted by Sinclair Hughes on 01 July 2022 07:58 AM
Elective Surgery

Elective Surgery Services variation goes live on 1 July 2022, increasing prices by 4.03%.

Unless you hold an Elective Surgery Contract, changes to the pricing for surgical procedures will be notified to you via your contract holder(s).

Hospital clients using PHM will receive a separate Infosheet notification on how to add or update their ACC contract prices.

Clinical Services

New Clinical Services contracts go-live on 1 July 2022 with prices increased by 1.9%. New codes


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Sending emails via Google or Microsoft from Incisive applications
Posted by Sinclair Hughes on 10 June 2022 11:13 AM

Microsoft and Google are changing the connection requirements for third-party applications (like Incisive) to send emails through their SMTP (out-going) email services.  These connections now require an additional level of security, instead of just requiring your encrypted login & password, for the Microsoft & Google services to allow the email to go through.

It is possible that you will notice that emailing functions, outside of the Incisive applications, such as 'Scan to Email' from


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Online help from SPM & PHM not currently available
Posted by Sinclair Hughes on 07 June 2022 08:39 AM

The platform we use for the SPM & PHM online help, have reported a critical issue which could affect their system.  So, until they have a fix that we can apply, we have temporarily disabled access to the online help from Help > SPM Help or Help > PHM Help. 

We apologise for the inconvenience it may cause you.  Once we have the fix applied we will notify you that access has been enabled.


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Medicare Online is currently down - 3001: Communication error
Posted by Jane Hughes on 23 March 2022 04:03 PM

A number of sites are experiencing issues when trying to verify patients or submit online claims.  The following error is being reported.

3001: Communication error. Check that you have a current internet session. For further assistance contact the Medicare eBusiness Service Centre.

The Medicare site is not currently reporting a fault.

Please contact the Medicare eBusiness Service Centre for further assistance or try again later.


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