From 1 May 2021, Frank will no longer provide Frank’s Gap Cover and will instead pay inpatient medical benefits in line with the Australian Health Service Alliance’s Access Gap Cover scheme.

If your Practice is already registered with AHSA’s AGC scheme, you do not need to register again for Frank.  Simply start claiming on behalf of Frank members for any AGC claims with a date of service on or after 1 May 2021. Please continue to use the ECLIPSE Fund ID

On Tuesday this week Microsoft put out an urgent security bulletin  informing of a serious threat to Exchange Server.  Recent changes made to their Exchange Online (Office365) service has caused some emails not able to be sent from SPM or PHM if you are using the SMTP Relay option.  The error is likely to appear as “Authentication failed because the remote party has closed the transport stream”.

Emails can be sent through Office365 email servers using

Microsoft has released an urgent update for Exchange Server in response to servers being actively attacked by a sophisticated threat actor. Organisations running Microsoft Exchange servers, particularly those directly exposed to the internet, are urged to patch these servers immediately. Exchange Online is not affected.

Use the following link for further information 

If you are experiencing some of your emails being rejected by the receiving email server it is probable that you have not elevated your send-email settings to use the TLS security protocol which will encrypt your out-going emails.  Many email servers will reject emails that are not encrypted.

See our article on how to enable the TLS protocol.

Following on from the inclusion of the Secure Messaging function in Specialist Practice Manager, Incisive also announce the imminent release of new capability in the 'inTOUCH' application, for Australian clients, which provides functions that are part of the Secure Messaging initiative of the Australian Digital Health Agency (ADHA).