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Emails being rejected
Posted by Sinclair Hughes on 01 March 2021 01:49 PM

If you are experiencing some of your emails being rejected by the receiving email server it is probable that you have not elevated your send-email settings to use the TLS security protocol which will encrypt your out-going emails.  Many email servers will reject emails that are not encrypted.

See our article on how to enable the TLS protocol.


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Changes to the Privacy Act 2020 - updating your registration form - NZ
Posted by Sinclair Hughes on 27 November 2020 04:12 PM

Changes to Privacy Act 2020

Changes to the Privacy Act 2020 in New Zealand are due to come in force on the 1st December.

The Office of the Privacy Commissioner has published a update to the Health Information Privacy Code 2020 which is available from


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Secure messaging to be available in the inTOUCH application.
Posted by Sinclair Hughes on 25 November 2020 08:56 AM

Following on from the inclusion of the Secure Messaging function in Specialist Practice Manager, Incisive also announce the imminent release of new capability in the 'inTOUCH' application, for Australian clients, which provides functions that are part of the Secure Messaging initiative of the Australian Digital Health Agency (ADHA).


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Medicare & Health Funds update - 1 Nov 2020
Posted by Sinclair Hughes on 12 November 2020 08:51 AM

Medicare, DVA, other Government agencies and most of the Health Funds participating with ECLIPSE have updated their fee schedules for use from the 1st November 2020.  

A list of the Health Funds with the date of their latest fee schedule is available from this link.

Click on


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Secure Messaging available in next release of SPM
Posted by Sinclair Hughes on 01 October 2020 10:04 AM

Incisive are very pleased to announce the imminent release of new capability in the 'Specialist Practice Manager' application, for Australian clients, that provides functions that are part of the Secure Messaging initiative of the Australian Digital Health Agency (ADHA).


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All Health Fund & Agency fee schedules updated
Posted by Sinclair Hughes on 24 July 2020 03:53 PM

All of the Government agencies and Health Funds participating with ECLIPSE have updated their fee schedules for use


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