On Tuesday this week Microsoft put out an urgent security bulletin  informing of a serious threat to Exchange Server.  Recent changes made to their Exchange Online (Office365) service has caused some emails not able to be sent from SPM or PHM if you are using the SMTP Relay option.  The error is likely to appear as “Authentication failed because the remote party has closed the transport stream”.

Emails can be sent through Office365 email servers using

If you are experiencing some of your emails being rejected by the receiving email server it is probable that you have not elevated your send-email settings to use the TLS security protocol which will encrypt your out-going emails.  Many email servers will reject emails that are not encrypted.

See our article on how to enable the TLS protocol.

Medicare, DVA, other Government agencies and most of the Health Funds participating with ECLIPSE have updated their fee schedules for use from the 1st November 2020.  

A list of the Health Funds with the date of their latest fee schedule is available from this link.

Click on

Incisive are very pleased to announce the imminent release of new capability in the 'Specialist Practice Manager' application, for Australian clients, that provides functions that are part of the Secure Messaging initiative of the Australian Digital Health Agency (ADHA).

All of the Government agencies and Health Funds participating with ECLIPSE have updated their fee schedules for use

The AHSA Access Gap Cover (AGC) maximum co-payment changes from 1 July 2020.

From this date, each provider will be able to charge the patient a gap of up to $500 per episode.

Please refer to the AHSA website for their Terms and Conditions and their Billing Guide.

Please note that if you choose to use AGC you must not charge any non-clinical fees to your patient such as ‘Booking Fees’, ‘Administration Fees’ etc.  This includes any hidden fees not