News Categories
Emails being rejected
Posted by Sinclair Hughes on 01 March 2021 01:49 PM

If you are experiencing some of your emails being rejected by the receiving email server it is probable that you have not elevated your send-email settings to use the TLS security protocol which will encrypt your out-going emails.  Many email servers will reject emails that are not encrypted.

See our article on how to enable the TLS protocol.

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Medicare & Health Funds update - 1 Nov 2020
Posted by Sinclair Hughes on 12 November 2020 08:51 AM

Medicare, DVA, other Government agencies and most of the Health Funds participating with ECLIPSE have updated their fee schedules for use from the 1st November 2020.  

A list of the Health Funds with the date of their latest fee schedule is available from this link.

Click on

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Secure Messaging available in next release of SPM
Posted by Sinclair Hughes on 01 October 2020 10:04 AM

Incisive are very pleased to announce the imminent release of new capability in the 'Specialist Practice Manager' application, for Australian clients, that provides functions that are part of the Secure Messaging initiative of the Australian Digital Health Agency (ADHA).

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All Health Fund & Agency fee schedules updated
Posted by Sinclair Hughes on 24 July 2020 03:53 PM

All of the Government agencies and Health Funds participating with ECLIPSE have updated their fee schedules for use

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The AHSA Access Gap Cover (AGC) maximum co-payment changes from 1 July 2020.

From this date, each provider will be able to charge the patient a gap of up to $500 per episode.

Please refer to the AHSA website for their Terms and Conditions and their Billing Guide.

Please note that if you choose to use AGC you must not charge any non-clinical fees to your patient such as ‘Booking Fees’, ‘Administration Fees’ etc.  This includes any hidden fees not

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Update of Medicare items for COVID-19 as at 20th April
Posted by Sinclair Hughes on 21 April 2020 02:23 PM

The latest Medicare Items that were made available on the 20th April are now available for invoicing.

For information about the changes go to

Use the usual steps in SPM to download and update your fees from Utilities > Import >

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