Incisive have been notified, by the hosting provider of SPM/PHM Online help, that there are known, severe, security vulnerabilities affecting their platform.

As a precaution, we have temporarily disabled remote access to the SPM/PHM online help until we are satisfied that the hosting system has suitable protection.  This means that the menu option in Help > SPM Help or Help > PHM Help will not be accessible.

If you do have a query regarding a feature of the Incisive application, please

Claiming.com have just made us aware that there appears to be a major issue with the Medicare Webservices API.

Items that are currently failing at above normal acceptable levels are:

Bulk Bill claims
Rebate Medicare claims
Patient verifications (all types)

This list may not be exhaustive. 

At this time it appears the issue is a pure rejection of calls being made, a generic "error" response in the return payload, no pattern has been identified at this time.

Claiming.com are going to attempt to get an

Medicare and some of the Health Funds have updated their schedules since 1 July 2023.

A list of the Health Funds that are available to use in the Incisive application, with the date of their latest fee schedule, is available from this link.  The list of Medicare items that have been added or modified is available from this link.

Importing the latest Medicare and Health Fund fee schedules is performed in Utilities > Import > Health Fund rates.

Note that importing the Medicare & Health Fund

We have been advised of the following by Claiming.com:

Note: Performance appears to be restored.

Please note Webservices has no official statements on any event. We have been in verbal contact with Webservice contacts who have confirmed there is an outage event but there is no email or official statement so any notification we tell you is based on our monitoring and what we can ask developer contacts.

At this time it appears that we are no longer seeing 'no response' events from Webservices which

Update 410.2 is now available for both the 'Specialist Practice Manager' (SPM) and 'Private Hospital Manager' (PHM) applications.

This version does require that you have the Microsoft .NET 4.8 Framework installed on your computers so please make sure that you have all the latest Windows updates installed or download and install the 4.8 Framework separately.

The installation and update files are available from the Downloads page.  Contact your IT technicians to assist with your updating of