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Extension of waiver for non-NZePS signature exempt prescriptions - NZ
Posted by Sinclair Hughes on 16 June 2021 11:39 AM

Incisive have recently received advice from the New Zealand Ministry of Health that the waiver for non-NZePS signature exempt prescriptions has been extended through to September 20th 2021.  The Ministry advise that they will publish this information on their website shortly.  You can contact their helpdesk at onlinehelpdesk@health.govt.nz 

This means that you are permitted to email prescriptions to pharmacies if


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Unable to send some emails via Microsoft365 (Office365)
Posted by Sinclair Hughes on 05 March 2021 01:31 PM

On Tuesday this week Microsoft put out an urgent security bulletin  informing of a serious threat to Exchange Server.  Recent changes made to their Exchange Online (Office365) service has caused some emails not able to be sent from SPM or PHM if you are using the SMTP Relay option.  The error is likely to appear as “Authentication failed because the remote party has closed the transport stream”.

Emails can be sent through Office365 email servers using


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Emails being rejected
Posted by Sinclair Hughes on 01 March 2021 01:49 PM

If you are experiencing some of your emails being rejected by the receiving email server it is probable that you have not elevated your send-email settings to use the TLS security protocol which will encrypt your out-going emails.  Many email servers will reject emails that are not encrypted.

See our article on how to enable the TLS protocol.


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Changes to the Privacy Act 2020 - updating your registration form - NZ
Posted by Sinclair Hughes on 27 November 2020 04:12 PM

Changes to Privacy Act 2020

Changes to the Privacy Act 2020 in New Zealand are due to come in force on the 1st December.

The Office of the Privacy Commissioner has published a update to the Health Information Privacy Code 2020 which is available from


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Maternity Services fees update - NZ
Posted by Sinclair Hughes on 30 June 2020 05:44 PM

Maternity Services fees - Section 88


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Emailing Prescriptions - Waiver inclusion
Posted by Sinclair Hughes on 03 April 2020 06:11 PM

To fully satisfy the requirements from the Ministry of Health for the ability to email unsigned prescriptions to the pharmacy, you need to include the following waiver statement on the prescription:

"This Prescription meets the requirement of the Director-General of Health’s waiver of March 2020 for prescriptions not signed personally by a prescriber with


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