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NZePS planned outage - 8 July
Posted by Sinclair Hughes on 29 June 2026 09:36 AM

NZePS planned outage

The Health NZ NZePS team (electronic Prescription service) have released an advisory that there will be a planned outage on:

8th July between 8pm - 10pm 


Health NZ advise that:

  • During this outage, pharmacies will not receive NZePS prescriptions sent via NZePS. Please print a physical copy or email prescriptions directly to the pharmacy.
  • All NZePS prescriptions generated within the outage period will be uploaded to the NZePS database once NZePS is back

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Configuring and using the new ARTP form
Posted by Sinclair Hughes on 29 July 2025 09:10 AM

The new ARTP format, required by ACC, requires a couple of configuration changes before you start using it and submitting the report.  See the knowledgebase article from the following link: ARTP_VCF015_instructions.pdf  


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Update on the new Assessment Report and Treatment Plan (ARTP) – VCF015
Posted by Sinclair Hughes on 16 July 2025 10:52 AM

Testing of the new ARTP format in the Specialist Practice Manager (SPM) application is just finishing, with the XML export function (for sending Healthdocs) having passed.

We will have a new version of SPM, with this revised ARTP, available in time to meet the August 7th deadline requested by ACC. Because of the number of practices / computers that will require this update simultaneously, you may need to engage your IT provider to assist with the updating your computers, if you are


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ACC Elective Services price update
Posted by Sinclair Hughes on 29 February 2024 06:23 PM

ACC have provided an update to their Elective Services contract prices, effective from the 1st March 2024.  

This price increase of 0.75% is related to the Nurses Pay Equity settlement.  

A new option in the Incisive Price Import app allows you to choose to only apply the increase to the Hospital/Facility allocation and not make any adjustments to the amounts payable to the surgeons or anaesthetists.

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Please contact the Incisive Helpdesk if you have not received an InfoSheet with


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SPM/PHM online help is temporarily unavailable
Posted by Sinclair Hughes on 08 November 2023 09:39 AM

Incisive have been notified, by the hosting provider of SPM/PHM Online help, that there are known, severe, security vulnerabilities affecting their platform.

As a precaution, we have temporarily disabled remote access to the SPM/PHM online help until we are satisfied that the hosting system has suitable protection.  This means that the menu option in Help > SPM Help or Help > PHM Help will not be accessible.

If you do have a query regarding a feature of the Incisive application, please


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