Incisive Helpdesk
Use the Incisive Helpdesk to request assistance, report a problem, read recent news and look for information in the Knowledgebase to allow you to best use the Incisive application.

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Latest Updates
Advisory notice from GoFax
Posted by Sinclair Hughes on 03 June 2020 09:57 AM

Advisory notice from GoFax
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Medicare and Health Fund schedule update - May 2020
Posted by Sinclair Hughes on 07 May 2020 08:42 AM

Medicare, DVA and many of the Health Funds participating with ECLIPSE have updated their fee schedules for use from the 1st May 2020. 

A list of the Health Funds with the date of their latest fee schedule that is available to import into SPM, is available from this
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Update of Medicare items for COVID-19 as at 20th April
Posted by Sinclair Hughes on 21 April 2020 02:23 PM

The latest Medicare Items that were made available on the 20th April are now available for invoicing.

For information about the changes go to

Use the usual steps in SPM to download and update your fees from Utilities > Import >
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Services Australia have advised that any Medicare Online and ECLIPSE transmissions that failed during the period, 08:50am to 12:30pm, Thursday 09/04/2020 AEST must be resubmitted.

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Emailing Prescriptions - Waiver inclusion
Posted by Sinclair Hughes on 03 April 2020 06:11 PM

To fully satisfy the requirements from the Ministry of Health for the ability to email unsigned prescriptions to the pharmacy, you need to include the following waiver statement on the prescription:

"This Prescription meets the requirement of the Director-General of Health’s waiver of March 2020 for prescriptions not signed personally by a prescriber with
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Emailing Prescriptions
Posted by Sinclair Hughes on 02 April 2020 04:43 PM

This article provides you with a short-term work-around to allow you to email prescriptions from SPM, while the full
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