Incisive Helpdesk
Use the Incisive Helpdesk to request assistance, report a problem, read recent news and look for information in the Knowledgebase to allow you to best use the Incisive application.

Register or Login to access the advanced options and also to send a request for assistance then view your submitted support tickets.

Latest Updates
Incisive office closure
Posted by Sinclair Hughes on 23 December 2021 12:44 PM

The Incisive office and Helpdesk will be closed from noon 23 December 2021 to 8am 10th January 2022.

Self-help knowledgebase articles are available at

If your problem is urgent you can call the Incisive Helpdesk number to get a mobile number for assistance.  If it is not answered immediately please leave a message and we will call back.

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NSW SIRA/WorkCover update & BUPA schedule changes
Posted by Sinclair Hughes on 01 December 2021 09:30 AM

NSW SIRA/Workcover have a new fee schedule from 1st Dec.

BUPA have implemented a national fee schedule from 1st December and allow the specialist to participate in either a Known-Gap or No-Gap Scheme. This means the existing fee schedules cannot be used for new services or treatment and you will need to add BUPA-KnownGap or BUPA-NoGap as new Health Fund policies.

Instructions on how to add a new Health Fund

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Maternity Agreement Numbers - Ministry of Health notification
Posted by Jane Hughes on 26 November 2021 02:04 PM

Obstetric practices are receiving notification from the Ministry of Health that agreement numbers, where previously issued to a company or group practice will no longer be valid for claiming from 29 November 2021.

If you have been issued with individual agreement numbers, these can be added via Setup - Provider - Config 3 - Edit.


Please note that you should not need to change the Health Funding Contract Number, nor Health Benefits Payee Number unless you have been notified that these have

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AHSA no longer acts as agent for Railway & Transport Health Fund Ltd (rt health) and Transport Health Pty Ltd (Transport Health) following their acquisition by The Hospitals Contribution Fund of Australia Limited (HCF). 

Therefore, effective 15 November 2021 each of rt health and Transport Health no longer participate in AGC.  However, all of AHSA's other participating funds will continue to do so.

An updated AHSA Participating Fund Contact List can be viewed on the AHSA website. For this

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Links to online patient registration or COVID questionnaire upgraded
Posted by Sinclair Hughes on 04 November 2021 11:58 AM

This article is only relevant if you send txt or email links to the online patient registration or COVID questionnaire and the link includes the URL of ''.

Some patients are getting a warning message displayed on their phone when they try to open the online COVID screening questionnaire or the online patient registration form if it is using the shortened '' web address. 

This is because some of the newer versions of web browsers are now displaying a

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Medicare & Health Fund updated schedules - Nov 2021
Posted by Sinclair Hughes on 01 November 2021 02:31 PM

Medicare have provided an updated schedule of benefits for November.  Only the Health Funds that use Access Gap Cover (AHSA) or Medical Gap (BUPA) have updated their fee schedules.   These are included in the latest Rates.Aus file which is now available to download and import into SPM.

A list of the Health Funds that are available to use in the Incisive application, with the date of their latest fee schedule, is available from this link. The changes to the Medicare schedule is provided

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