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Use the Incisive Helpdesk to request assistance, report a problem, read recent news and look for information in the Knowledgebase to allow you to best use the Incisive application. Register or Login to: • access the online Help • view advanced KnowledgeBase articles • send a request for Assistance • view progress of your support Tickets. |
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ACC Digital Services - Outage Resolved
Posted by Jane Hughes on 28 August 2025 11:38 AM | |
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ACC have advised that the issue preventing users from accessing the eBusiness Gateway has now been resolved. Read more | |
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ACC Digital Services - Outage
Posted by Jane Hughes on 28 August 2025 09:01 AM | |
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ACC Digital Operations have advised that they are currently experiencing an issue affecting the eBusiness Gateway, which is preventing users from accessing the website. Read more | |
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ACC Digital Services - Scheduled Outage
Posted by Jane Hughes on 15 August 2025 01:09 PM | |
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ACC have advised that there will be scheduled maintenance to ACC Digital Services this weekend.
This means you will not be able to query any invoices submitted during the above period. However, ACC45 claim and invoice submissions are not affected, and all other ACC Digital Services will remain available during the maintenance period, including API services. Read more | |
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Configuring and using the new ARTP form
Posted by Sinclair Hughes on 29 July 2025 09:10 AM | |
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The new ARTP format, required by ACC, requires a couple of configuration changes before you start using it and submitting the report. See the knowledgebase article from the following link: ARTP_VCF015_instructions.pdf Read more | |
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ACC Digital Services - Scheduled Outage
Posted by Jane Hughes on 23 July 2025 09:20 AM | |
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ACC have advised that there will be scheduled maintenance to ACC Digital Services on Wednesday, 23 July 2025.
Please note you may not be able to query any newly lodged ACC45 claims or invoices submitted during the above period. However, ACC45 claim and invoice submissions are not affected, and all other ACC Digital Services will remain available during the maintenance period, including API services. Read more | |
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Update on the new Assessment Report and Treatment Plan (ARTP) – VCF015
Posted by Sinclair Hughes on 16 July 2025 10:52 AM | |
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Testing of the new ARTP format in the Specialist Practice Manager (SPM) application is just finishing, with the XML export function (for sending Healthdocs) having passed. We will have a new version of SPM, with this revised ARTP, available in time to meet the August 7th deadline requested by ACC. Because of the number of practices / computers that will require this update simultaneously, you may need to engage your IT provider to assist with the updating your computers, if you are Read more | |
