Incisive Helpdesk
 
Use the Incisive Helpdesk to request assistance, report a problem, read recent news and look for information in the Knowledgebase to allow you to best use the Incisive application.

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Latest Updates
ACC Elective Services price update
Posted by Sinclair Hughes on 29 February 2024 06:23 PM

ACC have provided an update to their Elective Services contract prices, effective from the 1st March 2024.  

This price increase of 0.75% is related to the Nurses Pay Equity settlement.  

A new option in the Incisive Price Import app allows you to choose to only apply the increase to the Hospital/Facility allocation and not make any adjustments to the amounts payable to the surgeons or anaesthetists.

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Please contact the Incisive Helpdesk if you have not received an InfoSheet with


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ACC Digital Services - Outage
Posted by Jane Hughes on 29 February 2024 01:14 PM

ACC have advised that they are aware that there is currently an issue with their API services which is affecting claim/invoice queries and submissions. Claim query and Claim number allocation are also affected.

Urgent investigations are underway and they will advise as soon as this is resolved.

ACC  apologise for any inconvenience this may cause.


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ACC Digital Services Outage Resolved
Posted by Jane Hughes on 14 February 2024 09:33 AM

ACC have advised that the intermittent outage yesterday have now been resolved.

Your submissions/queries for both claim and invoice should now be successful.

ACC apologise for the inconvenience.


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ACC Digital Services - Outage
Posted by Jane Hughes on 24 November 2023 02:12 PM

ACC have advised that they are aware that there is currently an issue with our API services which is affecting claim/invoice queries and submissions.

They are looking into the cause and will advise as soon as this is resolved.

They apologise for any inconvenience this may cause.


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SPM/PHM online help is temporarily unavailable
Posted by Sinclair Hughes on 08 November 2023 09:39 AM

Incisive have been notified, by the hosting provider of SPM/PHM Online help, that there are known, severe, security vulnerabilities affecting their platform.

As a precaution, we have temporarily disabled remote access to the SPM/PHM online help until we are satisfied that the hosting system has suitable protection.  This means that the menu option in Help > SPM Help or Help > PHM Help will not be accessible.

If you do have a query regarding a feature of the Incisive application, please


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Many clients are receiving an email from Services Australis regarding the PKI Certificates expiring.

Please note that the Incisive application no longer requires a PKI Certificate for online claiming.  We therefore do not require this. 

If you use the certificate for any other purpose, please refer to the email sent from Services Australia.

The Incisive application now utilizes the PRODA account of Claiming.com for online claims.


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