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Use the Incisive Helpdesk to request assistance, report a problem, read recent news and look for information in the Knowledgebase to allow you to best use the Incisive application. Register or Login to: • access the online Help • view advanced KnowledgeBase articles • send a request for Assistance • view progress of your support Tickets. |
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Configuring and using the new ARTP form
Posted by Sinclair Hughes on 29 July 2025 09:10 AM | |
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The new ARTP format, required by ACC, requires a couple of configuration changes before you start using it and submitting the report. See the knowledgebase article from the following link: ARTP_VCF015_instructions.pdf Read more | |
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ACC Digital Services - Scheduled Outage
Posted by Jane Hughes on 23 July 2025 09:20 AM | |
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ACC have advised that there will be scheduled maintenance to ACC Digital Services on Wednesday, 23 July 2025.
Please note you may not be able to query any newly lodged ACC45 claims or invoices submitted during the above period. However, ACC45 claim and invoice submissions are not affected, and all other ACC Digital Services will remain available during the maintenance period, including API services. Read more | |
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Update on the new Assessment Report and Treatment Plan (ARTP) – VCF015
Posted by Sinclair Hughes on 16 July 2025 10:52 AM | |
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Testing of the new ARTP format in the Specialist Practice Manager (SPM) application is just finishing, with the XML export function (for sending Healthdocs) having passed. We will have a new version of SPM, with this revised ARTP, available in time to meet the August 7th deadline requested by ACC. Because of the number of practices / computers that will require this update simultaneously, you may need to engage your IT provider to assist with the updating your computers, if you are Read more | |
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ACC Pricing Updates - 1st July 2025
Posted by Sinclair Hughes on 26 June 2025 01:34 PM | |
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Elective Surgery
Elective Surgery Services variation goes live on 1 July 2025. ACC have not informed us of the specific increase, however our calculations indicate the prices have increased by 2.49%. You should confirm this rate before making changes using the percentage update option. Unless you hold an Elective Surgery Contract, changes to the pricing for surgical procedures will be notified to you via your contract holder(s). Hospital clients using PHM will receive a separate Read more | |
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Security Warning when trying to access BPAC to submit an ACCe18
Posted by Jane Hughes on 05 May 2025 10:40 AM | |
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A number of clients are reporting the following security warning when trying to access BPAC. This may be in relation to recent Windows updates.
Select 'No' to continue to the Read more | |
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Change of name for Mercy Ascot and Mercy Hospitals to Allevia - changes to ARTP's
Posted by Jane Hughes on 08 April 2025 11:10 AM | |
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Please amend your Lead Provider and Facility information which appears on the ARTP. This can be amended via: Setup - Hospital The lead provider is now: Allevia Hospitals. The facility is either:
The contract number is ESS0528. Read more | |
