The major improvements in this release are the ability to issue an electronic prescription to a patient and also to directly order lab test from the main laboratories.
The full release notes are available from the following link: SPM Release Notes 414.2
The electronic prescription function in the Incisive application incorporates a number of functions that demonstrate interoperability with health services.
The usual capability to save frequently issued medicines as Favourites and to easily issue a repeat prescription, are still available.
Feedback from the clinicians and patients who have been trialling the option, has been very positive.
The NZePS function needs to be configured for each prescriber and there are a number of regulatory identifiers and authorisations you are required to have, before the option can be enabled for you. Health NZ state that the existing temporary authorisation for non-NZePS signature-exempt prescriptions is planned to expire on 31 October 2024.
As the NZePS option takes some time to configure and implement for each prescriber, we recommend that you contact the Incisive Helpdesk to get a list of the requirements and also to book a time for it to be enabled. As this is a special service, there may be a charge for the time involved.
For Australian clients, your prescription broking service is the same as is used in New Zealand and we expect to be able to proceed with this feature for you in the near future.
Awanui, Pathlab and Medlab Central have all made their online test ordering portal available for specialists using the Incisive application. Incisive can pass through the patient and provider details to their portal, which is then included with the test you order.
Each lab requires you to register to use their eOrder portal. Please use the following links to complete their onboarding process.
If the data for the claim does not comply with the Medicare rules, then claims will be rejected (by Medicare). The format for the rejection will look similar to the response below.
This is not an error message. It is a communication from Medicare that you need to check your data input and amend if necessary.
Status: MEDICARE_REJECTED
Assessor: Medicare
Code: UNACCEPTABLE_ERROR
When you lodge a claim for Medicare benefits, they use return codes to tell you why the claim was rejected or how the claim was assessed.
A full list of Medicare response codes is available here:
https://www.servicesaustralia.gov.au/medicare-digital-claiming-return-codes?context=22796
| Code: | 9201 | Invalid format for data item. |
| Cause: | Caused by a blank or contains spaces, hyphens or any other special characters (e.g.: ! @ # $ % ^ and * / \) is invalid and cannot be received by Medicare. | |
| Resolution: |
Edit each patient with a hyphenated name and ensure that there is no space before or after the hyphen. |
|
| Code: | 9628 | Referral or request required |
| Cause: | A referral or request is required for this claim. If the referral details were not submitted for this claim you'll need to submit this claim again with the referral details added. | |
| Resolution: |
Alternatively, some item numbers may need to be submitted with the 'Self-deemed' flag enabled. |
WebException: The remote server returned an error: (400) Bad Request.
| Field: | Patient.name.second |
| Message: | Value was invalid: Must contain only characters A-Z and a-z |
| Solution: | WebServices requires a second initial, whereas the old client adapter did not. Ensure patients who have a second first name, have this recorded. |
Apple do not recognise or use TWAIN drivers to interact with scanners that are used with their Mac Book computers, so it takes a few more steps to get the scanning options configured and also to complete the scanning workflow.
A short tutorial video displaying the workflow sequence to scan a document, is available from this location
Configuration
Scanning
