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Medicare & Health Fund fee schedule updates - 5 July 2021
Posted by Sinclair Hughes on 05 July 2021 01:07 PM

Further Health Fund fee schedules have been made available for us to provide to you. A list of the Health Funds that are available to use in the Incisive application, with the date of their latest fee schedule, is available from this link.

These are BUPA, CBD Benefits Fund (Cessnock) and Medibank Private.  Please note that NIB have provided their fee schedule on a provisional basis which is expected to change.  They have asked that you do not submit claims to NIB until you are

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Medicare and Health Funds fee schedule updates - 1 July 2021
Posted by Sinclair Hughes on 01 July 2021 07:57 AM

Medicare, TAC, WorkSafe (Vic) and AHSA (Gap Cover) are the only government agencies and insurers who have provided their updated fee schedules. 

A list of the Health Funds with the date of their latest fee schedule is available from this link.

Click on the following link to view the full list of item changes from Medicare:

It will be imperative that you complete all of your online claims for service up to

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Changes to the MBS for July 2021
Posted by Jane Hughes on 28 June 2021 04:52 PM

As you will no doubt be aware there have been a number of changes to the MBS effective from 1 July 2021.

For a full list of the changes, please refer to MBS Online:

Because of the large number of superseded or deleted item numbers, and because of the delay in the Health Funds making available their Gap Cover Schedules, we will not be making the RATES.AUS file available to download and import until 6.00 a.m.

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Extension of waiver for non-NZePS signature exempt prescriptions - NZ
Posted by Sinclair Hughes on 16 June 2021 11:39 AM

Incisive have recently received advice from the New Zealand Ministry of Health that the waiver for non-NZePS signature exempt prescriptions has been extended through to September 20th 2021.  The Ministry advise that they will publish this information on their website shortly.  You can contact their helpdesk at 

This means that you are permitted to email prescriptions to pharmacies if the criteria specified by the Ministry of Health is met. 

Two of the key

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Unable to send some emails via Microsoft365 (Office365)
Posted by Sinclair Hughes on 05 March 2021 01:31 PM

On Tuesday this week Microsoft put out an urgent security bulletin  informing of a serious threat to Exchange Server.  Recent changes made to their Exchange Online (Office 365) service has caused some emails not able to be sent from SPM or PHM if you are using the SMTP Relay option.  The error is likely to appear as “Authentication failed because the remote party has closed the transport stream”.

Emails can be sent through Office 365 (Microsoft 365) email servers using

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