The Incisive Field Forms have been updated to include changes made to the Affiliated Provider Request for Brightside Hospital and North Harbour Hospital.

If you require this form, please refresh your Incisive Forms via Setup – Templates – Forms – Field Forms and then locate the form in the right hand panel and then drag it to the left hand panel and save.

The form is named: 

Southern Cross Healthcare - AFP - Ortho Request + Robot 2025

ACC have advised that there will be scheduled maintenance to ACC Digital Services on Wednesday, 12 March 2025.

The following digital services will be unavailable from 6.30pm until 9.30pm:

• All API Services including Claim and Invoice Submissions/Queries
• eBusiness Gateway
• ACC45 eLodgement form
• Sensitive Claims Engagement form

ACC apologise for any inconvenience this may cause.

Claiming.com have advised that there is an unknown outage that is being investigated by Medicare webservices, we are not aware what the cause is of this outage yet but it appears to be effecting all services.

We have no information about when this outage will be over but we will send out information as soon as it arrives. We have communicated directly with Medicare and they have confirmed there is an ongoing investigation.

Thank you for your patience.

Grand United Corporate Health Limited (GU Health) have updated their ECLIPSE Fund Brand ID

From Tuesday 15 October 2024, GU Health closed their existing GU Health Fund Brand ID (‘FAI’).

From this date, you must submit all ECLIPSE claims and patient eligibility checks for GU Health members through the NIB Health Fund Limited Fund Brand ID (‘NIB’).

This will bring GU Health in line with other NIB partner brands, which share the same Fund Brand ID.

Rates will remain unchanged for all GU

The Online Technical Support (OTS) Software Vendor Technical Support (SVTS) team is aware of an issue that Australian Unity Health (AUH) has reported to Services Australia in relation to transmissions from sending locations that contain the Patient alsoKnownAs data elements.

The alsoKnownAs data elements (givenName and familyName) were developed for when a Patient’s name differs between the Medicare registration for a patient and what the nominated Health Fund has registered for the