ACC have provided an update to their Elective Services contract prices, effective from the 1st March 2024.  

This price increase of 0.75% is related to the Nurses Pay Equity settlement.  

A new option in the Incisive Price Import app allows you to choose to only apply the increase to the Hospital/Facility allocation and not make any adjustments to the amounts payable to the surgeons or anaesthetists.

Please contact the Incisive Helpdesk if you have not received an InfoSheet with

ACC have advised that they are aware that there is currently an issue with their API services which is affecting claim/invoice queries and submissions. Claim query and Claim number allocation are also affected.

Urgent investigations are underway and they will advise as soon as this is resolved.

ACC  apologise for any inconvenience this may cause.

ACC have advised that the intermittent outage yesterday have now been resolved.

Your submissions/queries for both claim and invoice should now be successful.

ACC apologise for the inconvenience.

ACC have advised that they are aware that there is currently an issue with our API services which is affecting claim/invoice queries and submissions.

They are looking into the cause and will advise as soon as this is resolved.

They apologise for any inconvenience this may cause.

Incisive have been notified, by the hosting provider of SPM/PHM Online help, that there are known, severe, security vulnerabilities affecting their platform.

As a precaution, we have temporarily disabled remote access to the SPM/PHM online help until we are satisfied that the hosting system has suitable protection.  This means that the menu option in Help > SPM Help or Help > PHM Help will not be accessible.

If you do have a query regarding a feature of the Incisive application, please