To start using the Multi-Factor Authentication function with Incisive inCLOUD, you need to:
- Provide us with a unique email address for each login to Incisive inCLOUD and indicate whether you want to authenticate using an app on your phone or use a hardware fob
If you haven't already completed this step, you can use the template in this link to help you list your requirements, then send it back to us.
- An email will be sent to the email addresses, from firstname.lastname@example.org, with information on how to install and Activate the Watchguard Authpoint app. The app needs to be activated on your phone within 7 days of receiving the email. The activation process can occur from your computer or the app on your phone.
If you are using a Watchguard fob to generate the Passcode, you do not need to install anything on your phone or complete any activation process. You can ignore the email from @watchguard.com.
- Change the 'Incisive inCLOUD' shortcut on your laptop/workstation to connect to secure.incloud.clinic instead of the current incisive.incloud.clinic
You will need to delete the existing icon/shortcut.
Instructions on creating a connection to secure.incloud.clinic on Incisive inCLOUD:
If you need assistance to change the shortcut icon, please email a request to email@example.com with some times that it would be suitable for you.
Short tutorial videos showing how to use the Authentication options are available from this Knowledgebase article