As a method of improving the security of the Incisive inCLOUD system, an additional layer of protection has been included during the connection process, which requires the end-user to authenticate the connection from their mobile phone.

The authentication process involves an app, called Authpoint, installed on the phone, which can be used to either:

• Push an approval notification, or; 
• Provide a One-Time Passcode that can be manually entered during the Incisive inCLOUD connection process.

Training videos are available to step you through how to configure the Authpoint app and also the options to authenticate the connection.

• Installing and configuring the Authpoint app (53 seconds)
• Authenticating using the Push notification (62 seconds)
• Authenticating by entering a Passcode (62 seconds)

See the Incisive inCLOUD MFA Advisory for information on the system and Frequently Asked Questions