SPM/PHM will list the printers that you have available to your Windows profile.
If a printer is not appearing in the list or has previously been used with SPM/PHM but a message is saying that it is no longer available, try to following steps first:
- Ensure the printer is turned on or that the workstation that the printer is plugged into is turned on.
- Check there is paper in the trays as the printer may of taken itself 'off-line'.
- At the Windows level, select the printer and do a 'Test Print'. If this isn't successful, contact your hardware technician, as the Incisive application will not be able to print if you can't do a test print.
- Log out and restart your workstation to make sure that your Windows login is successfully finding and connecting to the printers installed for your profile.