Knowledgebase: Technical, Configuration and Devices
Scanner error - the device could be locked
Posted by Jane Hughes on 01 February 2021 11:48 AM

Description

If you received the message that the device cannot be locked, the scanning system may need to be reset and/or the driver/software may need updating.

Solution

If you received the message that the device cannot be locked, make sure you have the latest driver/software instlaled. If that does not correct the issue, the scanning system may need to be reset.

  1. Turn off the scanner and shut down the computer.
     
  2. Disconnect and reconnect the USB cable from the scanner and computer.
     
  3. Turn the computer back on.
     
  4. Scan the document.

Refer to this link for Canon scanners:

https://support.usa.canon.com/kb/index?page=content&id=ART109055