Having the correct drivers installed for your printers, is a very important part of the configuration to ensure that the speed of the application and print job completion, is optimal.

There are several key points:

1. Install the printer driver locally (on the computer you are using).  Don't use a 'shared' printer driver.  
2. If staff login at different computers, ensure the Name of the printer driver is exactly the same on each workstation e.g. 'Dymo Labelwriter 550'
3. If you are connecting to a Remote Desktop session or Incisive inCLOUD, only use label printers that have an ethernet (network) port (e.g. Brother QL-700 NWB), or if there is only a USB cable for the printer (e.g. Dymo Labelwriter), have a separate label printer for each workstation.
4. Use a cable to connect to the printer, not Wifi
5. Choose the correct paper size in the Printer Preferences.  Especially for label printers.
6. In Windows > Printers & Scanners, disable the option to 'Allow Windows to manage my default printer'.
7. In the Incisive application, make sure you have the correct printers selected in Setup > Workstation > Configuration.

After installing your printer driver(s) please ensure that you can do a test print from Windows to the device.

To do a test print from Windows

From (Windows) Settings > Printers & Scanners, select the printer.

To do a test print from an Apple Mac

Use a browser and put in the URL of   localhost:631/printers   which should load the CUPS interface

Select the printer then go to Maintenance > Print Test page.

If a test page fails to print, please contact your hardware technician.

If a test page has printed, then proceed with configuring the printer in the Incisive application.