The following error will occur of the NZF Client Secret has expired.
This can be updated by going to Setup - System - ePrescription and selecting the option to Download.
Please note, this only needs to be done once per database.
The following error will occur of the NZF Client Secret has expired.
This can be updated by going to Setup - System - ePrescription and selecting the option to Download.
Please note, this only needs to be done once per database.
Some modules in SPM & PHM (e.g. Field Forms & importing patient registration forms) connect to external resources (Azure storage containers), require TLS encryption.
If you need to add new encryption protocols to your server, the following article is useful: https://learn.microsoft.com/en-us/mem/configmgr/core/plan-design/security/enable-tls-1-2-server or use a utility tool called IIS Crypto (recommended).
The SchUseStrongCrypto
setting allows .NET to use TLS 1.1 and TLS 1.2. The SystemDefaultTlsVersions
setting allows .NET to use the OS configuration.
For each Key add the following DWord nodes:
Or run the following Powershell scripts:
Set-ItemProperty -Path 'HKLM:\SOFTWARE\Microsoft\.NetFramework\v4.0.30319' -Name 'SchUseStrongCrypto' -Value '1' -Type DWord
Set-ItemProperty -Path 'HKLM:\SOFTWARE\Wow6432Node\Microsoft\.NetFramework\v4.0.30319' -Name 'SchUseStrongCrypto' -Value '1' -Type DWord
Set-ItemProperty -Path 'HKLM:\SOFTWARE\Microsoft\.NetFramework\v4.0.30319' -Name SystemDefaultTlsVersions ' -Value '1' -Type DWord
Set-ItemProperty -Path 'HKLM:\SOFTWARE\ Wow6432Node\Microsoft\.NetFramework\v4.0.30319' -Name SystemDefaultTlsVersions ' -Value '1' -Type DWord
The inTOUCH and inPATIENT mobile apps require TLS 1.2 encryption on the web server to allow it to authenticate and also to connect to the storage container to securely transfer photos.
On the server that is hosting the inTOUCH app, can you check to see that you have the TLS 1.2 protocol enabled, at the Client and Server level.
Use https://www.ssllabs.com/ssltest/ to produce a report informing you of the encryption protocols that you have enabled on your server.
Add the required TLS protocols using the scripts in point 2 above.
Access to Port 445 (SMB) is needed by the inTOUCH app and SPM/PHM to access Azure Blob containers.
inTOUCH uses it to reference the intouch-firebase-key token
SPM/PHM uses it to upload and download files from various blob containers.
Enable Telnet Client from ControlPanel > ProgramsFeatures > WindowsFeatures or
open Command prompt as Administrator and type in: dism /online /enable-feature /featurename:telnetclient
Open the Run command and type cmd to open the command prompt. Type the command in the image and press Enter.
It is successful if the resulting screen is blank
Download iNetTools Free app and use the PortScan option
Enter the sever name such as inclouddemo.file.core.windows.net and the port name of 445
Protocols and slashes are not needed. The above address can be used for the test
Troubleshooting - options to test port access
ACC fee changes – effective 1 July 2023Elective SurgeryElective Surgery Services variation goes live on 1 July 2023. Unless you hold an Elective Surgery Contract, changes to the pricing for surgical procedures will be notified to you via your contract holder(s). Hospital clients using PHM will receive a separate Infosheet notification on how to add or update their ACC contract prices. Updating Elective Surgery invoice items in SPMInvoice items can be updated either:
GST You can check the GST settings (remember this is per Provider) as follows: Setup > Provider > Config 2 > Edit Update the price for an individual invoice itemSetup > Financial > Charges > Invoice Items > Edit To change each amount, edit the individual invoice codes, changing the Amount for the relevant Billing Type. Update prices for all invoice items for a Billing Type (e.g. ACC Contract)Setup > Financial > Charges > Invoice Items > Update Prices If you have been notified of an across-the-board percentage increase by the holder(s) of the Elective Surgery Contract, you can use the ‘Update Prices’ function to apply the change.
Clinical ServicesNew Clinical Services contracts go live on 1 July 2023, with an increase of 6.11% Below are some of the commonly used service items with the new pricing effective 1 July. Please refer to your contracts with ACC for the full list of codes. If you do not hold a Clinical Services Contract direct with ACC, please refer to your contract holder for the prices.
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The amounts you claim from ACC for your Clinical Services Contracts can be entered in one of two places if you are bulk-billing the services by way of a schedule.
When you edit your schedule (see above), note whether the schedule is set to use Invoice Items or Schedule Items:
Note, that if you are set to use Schedule Items, these codes are shared by other providers in your database. Before making any changes to the amounts, please check that all secretaries have completed claiming for services up to 30 June before you change the amounts. Do not enter any claims for services dated from 1 July until you have updated your prices.
Check List for Clinical Services
The Cost of Treatment Regulations Amendment was effective from 1 May 2023 and have not changed since.
If you have any queries please create a ticket at http://www.incisivesupport.com or send an email to help@incisivesupport.com
Anaesthetists and Assistants are able to use the inTOUCH phone app to have remote access to the patients and their clinical records, that they are going to be seeing with the surgeon. This means they are able to review their list at any time, without having to wait for it to be sent to them and then possibly request clinical notes regarding a patient.
As soon as any changes are made to the list by the practice staff, they will become visible within the inTOUCH app. They can also add notes to the patient's records and upload photos.
By linking the anaesthetist or assistant to an operating session it allows the inTOUCH app to filter the operating sessions, to only display their operating lists and the patients on the list. They are not able to view operating sessions and patients that they are not linked to. When a patient is selected, they can then see their contact details as well as their clinical records.
There are two steps required to enable access to the inTOUCH app
The Windows 'Language-Bar' pop-up may appear floating on the screen when SPM or PHM is run on an Apple Mac via Remote Desktop or RemoteApp. It can cause a problem when Checking Dictation because it keeps grabbing the mouse focus away from the Incisive application and it requires extra mouse-clicks to get the check-dictation process to work as expected.
The following steps will hide the Language Bar.
You are probably already aware of the requirements from the Medical Council of New Zealand about managing patient records, but the relevant points are listed below:
In addition to the above, you most retain your financial records for a minimum of 7 years.
If you are keeping a copy of the data, then you will need to ensure that this is backed up at the time you cease practice. You need to ensure that this backup is in a format that can be recovered at a later date, if your hardware fails. A cloud backup system is ideal for this. Your IT people will be in a better position to advise. You need to ensure that the SQL database files are properly backed up. Some backups do not backup open files and may 'skip' the database files, as these are normally open.
If you have not arranged for another doctor to be responsible for your records, and you are keeping a copy of the data on a computer at home, the Incisive application will need to be installed on this computer, along with Microsoft SQL Express (for the database). You will still have the same issues with Windows updates interfering with the Incisive program files, but we will ensure that you have the icon to re-register the program files. In the event that your computer hardware fails and / or your upgrade your home computer, the Incisive application and database would need to be reinstalled on the new computer. Occasionally updates to the operating system (Windows) may mean that some of the older program components will no longer work, and this may mean that you will require an (Incisive) update to be able to keep running the program.
To search the contents of a file to particular text:
Content:abcdefg
It only does the search on file extensions that Microsoft thinks are documents (txt, rtf, doc, etc).
Specifically, it won’t search in *.hl7, for instance.
Files will other extensions will need to be renamed.
A Windows update is required to correct this. Please refer to the Windows Support article:
https://support.microsoft.com/en-nz/help/4284848/windows-10-update-kb4284848
“Addresses issues with the Remote Desktop client in which pop-up windows and drop-down menus don't appear and right-clicking doesn't work properly. These issues occur when using remote applications. “
This update is mentioned in the discussion linked below (in later messages).
(1) Open each table and identify a timestamp column.
HicReportResult has hicr_DateEntered
EventLogging has evl_Timestamp
(2) Compose queries.
DELETE FROM HicReportResult WHERE hicr_DateEntered < ‘1 sep 2018’
DELETE FROM EventLogging WHERE evl_Timestamp < ‘1 sep 2018’
These MAY be able to be executed via Winflex – database – execute. They can PROBABLY be executed from SQL Management Console. However, they will probably trigger a timeout unless host computer is fairly capable.
(3) If necessary, the query can be executed in 'chunks' with Winflex.
(4) Repeat for step 3 for the other table(s).
The barcode on the prescription is using the Code128 barcode type which is available from the Code128nWin.ttf font. The font is provided with the Incisive application.
You can check that it has been correctly installed by looking for the Code128bwin key in Registry Editor
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Fonts
The errors
can occur if the TX25 controls (from April 2018) are used on older operating systems such as Vista or Small Business Server 2011.
This has been found in the Message Centre when trying to send an email and from the email hyperlink from the Patient Header - also when sending an email.
To fix, download and install Visual C++ Redistributable Packages for Visual Studio 2013 - install both x86 and x64
https://www.microsoft.com/en-us/download/details.aspx?id=40784
If you have turned on the option for the Message Centre to access files from either Dropbox or OneDrive, when you start the Message Centre you need to complete the login process to either Dropbox or OneDrive within three minutes otherwise the connection window is stopped.
If you try to use the login to Dropbox or OneDrive after the three minute period you will receive an 'Unable to Connect' or similar notification.
To enable the connection, close the browser tab, and refresh the 'My Mail' tab in the Message Centre by clicking on it, or restart the Message Centre. You will then be again presented with the opportunity to login to Dropbox or OneDrive again.
The function in SPM/PHM to turn on the ability to connect to Dropbox or OneDrive is available in Setup > Personnel > Operators > Message Options.
If site has issues with Find Postcode you may need to re Index 3rd Parties. Utilities - Repair - Index 3rd Parties.
Error message produced on trying to start up Message Centre for some logins (operator ID). This is caused by the operator setting 'Message seen after xxx sec' being set to a large number.
Edit the operator settings and set to something sensible, i.e. 3600.