Incisive recommend that if you are hosted in the inCLOUD.clinic system or you have your own Terminal Server (Remote Desktop) environment, you should be using TSPrint or TSScan to get an optimal experience.
You will need to install the TSPrint Client and TSScan Client applications on the local workstation/laptops so that they perform correctly.
The installation process is very simple and no additional licensing is required.
Instructions to install and configure TSPrint for SPM & PHM applications
The TSPrint guide from Terminal Works is available:
Windows - https://www.terminalworks.com/remote-desktop-printing/downloads/documentation/TSPrintGuide.pdf
Mac - https://www.cloudwalks.com/uploads/2/6/6/5/26654030/printing_guide_for_mac.pdf (this is a bit old)
Configure TSScan for Windows
The TSScan install file is downloaded from https://www.terminalworks.com/downloads/tsscan/TSScan_client.exe
After installing, go to TerminalWorks > TSScan Client Settings in the Windows Start menu and select your default scanner
Configure TSPrint for a Mac
The TSPrint install file is downloaded from this site:
After installing the app, check the inCLOUD → Mac printer mappings are correct. If not, delete then choose the correct printer when printing the next time.
Delete any that are incorrect or obsolete
Print from SPM and choose the correct printer when the prompt appears.