If you are having a problem with the inTOUCH app, you can kill, quit, stop or close it by:

iPhone 13 or newer (without Home button)

1. from the bottom, swipe up the screen, to get a view of the apps running.
2. swiping left or right to find the inTOUCH app
3. flick the inTOUCH app up off the top of the screen

iPhone 12 or earlier (with Home button)

1. rapidly press the Home button twice, to get a view of the apps running.
2. swipe left or right to find the inTOUCH app
3. flick the inTOUCH app up off the top of the screen

Android

1. Use the buttons at the bottom of the screen to go back a step or close the app
   

It's possible that password was incorrect.  Either try again or use the 'Forgot Password' option on the login screen to reset the password.  It will send an email to the email login address that is registered and you will need to use the link in the email to reset and enter the new password.

If it's still not working, check that the email address you are using for the login is exactly the same as the email in your Operator settings in the Incisive SPM/PHM application.