This will only occur if Citrix=True in in the spm.ini configuration file (used in Terminal Server sessions)
There are several reasons why the mapped drive can't be found.
- Check that the login doesn't include a hyphen as this will be stripped out when trying to link to the workstation.ini
- Check the user's Security Group is a member of 'Clients' and that the User is a member of the Security Group
- Check that the Group Policy Preference (GPP) for the Drive Map is linked to the OU associated to the user's login.
- Check the Profile path or username is correct in the Account Properties (Active Directory)
- Disconnect the user completely from the remote servers and get them to reconnect.
- Check that the path used by the Drive Map actually exists.
- Remove the Users login from the Security Group then add them in again.
- Add a DELETE drive map to the Drive Map for the user's GPP