Connecting to Incisive inCLOUD using a VPN
Posted by Jane Hughes, Last modified by Sinclair Hughes on 01 February 2024 02:15 PM

Because of the targeting of healthcare systems and the need to further protect the Incisive inCLOUD servers from unwanted intrusion, we have applied a restriction that requires your ISP to use the NZ range of IP addresses.  

If you are connecting from outside of NZ or are using an ISP that is providing you with a non-NZ IP address, you will either need to get the ISP to provide you with a static IP (which we will add to the white-list) or use a VPN with a server based in New Zealand.

The VPN we recommend is NordVPN.

  1. Go to and choose the 'Get NordVPN' option

  2. Choose your plan.  The cheapest is Standard on the 2 year plan

  3. Add your details to create the account  (no additional services are needed) and make your payment.
    You will be emailed your account connection details.

  4. Log in to your Dashboard and download the NordVPN client for the operating system you are using.

  5. When the NordVPN has installed and starts up, select New Zealand as the server location.

    You will see a new icon in your taskbar.

  6. You can check that you have connected to a New Zealand server, from within the NordVPN app.

  7. When the VPN has connected, start the Incisive inCLOUD connection as usual.


Connected to NZ server
If you're not sure that you have connected to a New Zealand server, open a web browser (Edge, Chrome, Safari etc.) and type in the address  It will then display a page that will include the location of the VPN server you have connected to e.g.

VPN blocked by hotel/ISP router
Some hotels or facilities that provide wifi services, will block the use of a VPN.  Unfortunately there is not an easy way around this.  
The best alternative is to use the 'Personal Hotspot' feature on your phone and connect your laptop to the wifi from the phone.  This will use mobile data.