Because of the targeting of healthcare systems and the need to further protect the Incisive inCLOUD servers from unwanted intrusion, we have applied a restriction that requires your ISP to use the NZ range of IP addresses.

If you are connecting from outside of NZ or are using an ISP that is providing you with a non-NZ IP address, you will either need to get the ISP to provide you with a static IP (which we will add to the white-list) of use a VPN with a server based in New Zealand.

The VPN we recommend is NordVPN.

Go to https://nordvpn.com and choose the 'Get NordVPN' option
Choose your plan
Uncheck the optional extras (if you want to)
Make payment and create your account
You will be emailed your account connection details.
Log in to your Dashboard and download the NordVPN client for the operating system you are using.
When the NordVPN has installed and starts up, select New Zealand as the server location.

You will see a new icon in your taskbar.
When the VPN has connected, start the Incisive inCLOUD connection as usual.

Connecting to Incisive inCLOUD using a VPN Posted by Jane Hughes, Last modified by Sinclair Hughes on 29 September 2021 11:13 AM
Because of the targeting of healthcare systems and the need to further protect the Incisive inCLOUD servers from unwanted intrusion, we have applied a restriction that requires your ISP to use the NZ range of IP addresses. If you are connecting from outside of NZ or are using an ISP that is providing you with a non-NZ IP address, you will either need to get the ISP to provide you with a static IP (which we will add to the white-list) of use a VPN with a server based in New Zealand. The VPN we recommend is NordVPN. Go to https://nordvpn.com and choose the 'Get NordVPN' option Choose your plan Uncheck the optional extras (if you want to) Make payment and create your account You will be emailed your account connection details. Log in to your Dashboard and download the NordVPN client for the operating system you are using. When the NordVPN has installed and starts up, select New Zealand as the server location. You will see a new icon in your taskbar. When the VPN has connected, start the Incisive inCLOUD connection as usual.