Microsoft are progressively enforcing the use of Multi-Factor-Authentication (MFA), which means you will need to use an Authenticator app to allow emails to be imported into the Message Centre, for your @incloud.clinic email address. Incisive only allow @incloud.clinic email accounts to import emails because they are protected from spam and viruses, by Microsoft Defender for Office365.

If the following message box appears, it means you need to use MFA to authenticate the login

The steps to implement MFA for the email account are straight-forward and once initiated, you'll only need to authenticate the account every 12 months.

We recommend that the MFA should be installed and managed by the practice or hospital manager.

1. If you don't already have the free Microsoft Authenticator app, download and install it on a phone.
   Use your phone camera to scan the following QR code for:
   

   Apple App Store

   Google Play Store

   
   If you have an older phone you may be prompted to download and install an earlier version of the Microsoft Authenticator app.
   
   You can use an alternate authenticator app, but you will need to complete the configuration yourself.
   
   
2. Start the Message Centre and proceed through the prompts, until you get to the message saying 'Scan the QR code'.
   
   
   
3. When prompted, open the Microsoft Authenticator app, click on the + symbol in the top right corner and then select the 'Scan QR code' option.  Point it at the QR code on the screen and it will add the necessary security tokens.
   
   
   
4. Your @incloud.clinic email account has now been added to the app.
   
   
   
5. When you start the Message Centre a prompt may appear asking if you want to use the Authenticator app.  You will also receive a notification on the phone.  Open the notification and approve the authentication request.