RSS Feed
Knowledgebase : Click here to display All KB Articles > Technical, Configuration and Devices
 

The RPC server is unavailable error means your Windows computer is having a problem with communication with other devices or machines through the network you use. We suggest that your contact your hardware technician to get them to troubleshoot the issu...
A Windows update is required to correct this.  Please refer to the Windows Support article: https://support.microsoft.com/en-nz/help/4284848/windows-10-update-kb4284848 [https://support.microsoft.com/en-nz/help/4284848/windows-10-update-kb4284848] “Add...
If clients are unable to access tabs in Office Mode (plus also Setup - Appointments - Sessions or Setup - Personnel - Operators) this is because a control that is used in these areas of the program is not correctly registered. The tabs work correctly fro...
When accessing any tab from Setup - Correspondence (Classic loo), the whole application locks up. The exit button is dimmed, and while a screen appears to flicker briefly in the background, nothing loads. Task Manager is required to kill the processes. ...
https://social.technet.microsoft.com/Forums/ie/en-US/9544c723-6e82-4a0d-aeb8-0902c482fdf4/rds-for-mac-bug-automatically-resizing-a-window-and-moving-off-screen?forum=winRDc [https://social.technet.microsoft.com/Forums/ie/en-US/9544c723-6e82-4a0d-aeb8-0902...
OPERATOR SETTINGS NOT FOUND Some operators, on opening an ARTP get a message displaying "Settings for Operator - could not be found in the database. Restart the machine and try again. If problem persists contact Incisive Software. A restart does not r...
Outlook can cause focus issue. Check the setting 'Enable Live Preview'. If this is enabled, disable it. You can find the setting in File - Options - General.
If the Address File - Correspondence screen minimises on starting up, this has been caused by the screen having been minimised and then exited. Maximising the screen and then exiting does not resolve the problem. The start up settings are stored in the ...
Winflex - Select table "FormFileAttachedDocs" - Utilities - Clean Data - Search and replace - Select column "fad_AttachedFileName" - [OK] on filter conditions - Search for = \name of old path [file://djserver/] - Replace with \name of new path...
If scanned documents and External Documents are displaying a message regarding ImageMan being a trial version, carry out the following steps: 1. Find and delete all copies of im8pdf.dil on the PC with the problem. These will be in C:Program FilesImageMa...