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Knowledgebase

Information from the Health Funds, Insurers or Government agencies about their latest fee or rebate schedules which are used in the SPM/PHM applications, is on this page.  It is kept updated as the fee schedules become available to us.

DVA
Last updated: 1 April 2022

Medicare and Health Funds
Last updated: 4 July 2022


Last updated:

Medicare

July 2022

 

ADF 

July 2022

 

AHM

July 2022

 

AHSA

July 2022

 

BUPA

July 2022

 

Cessnock DHBF

July 2022

 

DVA

April 2022

 

GMF - WA

Nov 2021

 

GMHBA

July 2022

 

GU Health

July 2022

 

HBF

July 2022

 

HCF

July 2022

 

IOOF

Jan 2022

 

Latrobe

July 2022

 

Medibank Private

July 2022

 

Mildura DHF

July 2021

 

NIB

July 2022

St. Luke

July 2022

 

TAC

Jan 2022

 

WAGMSS

Dec 2021

 

WC - NSW

Dec 2021

 

WC - Qld

Mar 2022

 

WC - Vic

June 2022

 

 

 

 

Medicare +120%

Jan 2022

 

Medicare +125%

Jan 2022

 

 

https://social.technet.microsoft.com/Forums/ie/en-US/9544c723-6e82-4a0d-aeb8-0902c482fdf4/rds-for-mac-bug-automatically-resizing-a-window-and-moving-off-screen?forum=winRDc

All of a sudden RDC will take this pop up window and resize it automatically, slowly expanding the entire screen, then moving to the left.  Then it will disappear, assuming it got too big to fit on the screen.  Another even weirder thing is on another window it seems to snap to the top of the screen then moves to the left... After awhile it reappears on the other side of the screen still moving to the left.  I was able to replicate this on multiple Mac computers using OSX 10.10.5 and the latest Remote Desktop Client for mac. 

There is a new RDP app for iOS which may fix the window 'tracking' problem on an Apple Mac:

https://cloudblogs.microsoft.com/enterprisemobility/2017/11/28/new-remote-desktop-app-for-macos-available-in-the-app-store/?MC=Windows&MC=BusApps&MC=SysMagSof

 

 

 

 

 

 

 

It is a requirement for the Medicare Online adapter to function that Java version 6.0 is installed on the workstation or server that the claiming is being performed from.

Click on this link to go to the Java site and go to the latest 'Java SE Runtime Environment' section and download the relevant edition for your operating system.  

 

If you are wanting to check your internet speed we have found the following website to be very useful.

    https://nperf.com

Issue:         9201: Invalid format for data item.

Cause:      Caused by a blank or contains spaces, hyphens or any other special characters (e.g.: ! @ # $ % ^ and * / \) is invalid and cannot be received by Medicare.

Resolution:  Edit each patient with a hyphenated name and ensure that there is no space before or after the hyphen.

Overview

Most computers are now configured to automatically install Windows updates and this update process can cause the Specialist Practice Manager or the Private Hospital Manager to   not start up correctly.  

Symptoms

After you have tried to start the application you may receive error messages saying 'Automation Error' or 'Object Not Found' or similar.

Solution

  1. Restart your computer.
  2. Log onto your computer using a login that has Administrator rights (you may need to ask your technician or even get them to do the following process)
  3. If you have an Incisive folder on your Desktop, open it and look for a shortcut called something like 'Register Program Files'.  If there is one right-mouse-click on the shortcut and choose 'Run As Administrator'.
    This will cause a black window to appear and it will register all the programs in the Incisive program directory.
    You can start SPM or PHM up again once it has completed.
  4. If you do not have an option to register the program files you will need to do the following
    1. Click on the Start button
    2. Type in the word RUN and then select the Run app from the search results
    3. In the Run option type in the following:
      C:\spmwin\registerspm.bat      then press the Enter key
    4. A black window will appear and the files will register automatically.
      You can start SPM or PHM after it has finished.

If these options do not correct the problem please contact the Incisive Helpdesk or your technician.

Apple do not recognise or use TWAIN drivers to interact with scanners that are used with their Mac Book computers, so it takes a few more steps to get the scanning options configured and also to complete the scanning workflow.

A short tutorial video displaying the workflow sequence to scan a document, is available from this location

Configuration

  1. Install the ICA driver for the scanner on the Mac.  Test by using the Apple 'Image Capture' app.
    If the driver doesn't install check that you have sufficient permissions.
    If there is no ICA driver then the following steps will not work and you will have to scan the documents separately then attach, using the Message Centre feature.
  2. Install (or update) the latest TSscan client app (for MacOS) on the computer that is connected to the scanner (https://terminalworks.com).
    1. Open the app (Finder > Applications) and select 'Options'.  Then check ON the 'Redirected folder' option.
  3. Go to Preferences in Microsoft Remote Desktop and in the Redirected field, enter in the path to the ...Documents\TSDataDrive 


Scanning

  1. In the Incisive application, go to Patient > Notes > Scan.  
    1. Choose 'TSScan' as the scanner
    2. Open the 'Advanced' section and check ON the 'Use Shell Scanning' option.  This must be enabled.
      You may also want to enable 'Save Automatically', 'Use Document Feeder' and 'Reverse Background' (if they appear as white text on black).


  2. Click on the 'Scan' button
    If this is the first time using TSscan, a TSscan window may appear.  Select the Tools menu and choose the 'Switch to Mac UI', then close it.


    If the above screen doesn't appear, just let it continue as it is already set to use the Mac UI.


  3. Apple's 'Image Capture' app will then appear.
    1. Select the scanner in the left-hand panel
    2. Choose configuration options in the right-hand panel.
      1. 'Text' quality is usually sufficient.  If you use Colour it will significantly increase the size of the image file.
      2. Set the 'Scan To' directory to be the same as the directory selection in point 3. of Configuration above (Microsoft Remote Desktop > Preferences
      3. Choose 'TIFF' as the format and check ON the option to 'Combine into a single document'.
      4. Select 'Scan' to start the scanning process
      5. When the scanning has completed, choose 'Finish' to close Image Capture and pass the image to the Incisive application.
    3. The TSscan application will then upload the scanned image to the remote server.


      Wait until the 'Completed' image appears.  The speed of how long this takes is dependent on your internet Upload speed

  4. If the 'Save Automatically' option is not checked On, click on the button in the Incisive application to Save and either continue scanning or Exit

If this scanning process does not work for you, then scan the documents separately to a folder and import them to the patient's records using the Message Centre import feature.

Outlook can cause focus issue.

Check the setting 'Enable Live Preview'.  If this is enabled, disable it.  You can find the setting in File - Options - General.

SPM/PHM will list the printers that you have available to your Windows profile.

If a printer is not appearing in the list or has previously been used with SPM/PHM but a message is saying that it is no longer available, try to following steps first:

  • Ensure the printer is turned on or that the workstation that the printer is plugged into is turned on.
  • Check there is paper in the trays as the printer may of taken itself 'off-line'.
  • At the Windows level, select the printer and do a 'Test Print'.  If this isn't successful, contact your hardware technician, as the Incisive application will not be able to print if you can't do a test print.
  • Log out and restart your workstation to make sure that your Windows login is successfully finding and connecting to the printers installed for your profile.
There is no hard and fast rule regarding when it is commercially beneficial for you to transfer your payments from the PAYG (Pay As You Go) option to the Perpetual option, which has a one-off license payment and then fixed, monthly payments for on-going support services & future software maintenance.

The best calculation model could be to use the Equivalent Annual Cost method.

Using the following fees, cost of capital, a nominal 'lifetime' and monthly fees of $200 

     

The Equivalent Annual Cost would be:

     

Use the EAC to compare with your PAYG charges (remember to allow for GST).


The 'Expected Lifetime' value is a bit of an anomaly as there is no future capital reinvestment required for the Perpetual license.
If you extend the Expected Lifetime out to 5 or 10 years the following EAC values are calculated:
    EAC at 5 years =   $3439
    EAC at 10 years = $2982

If you receive this message, do not remove or update your versions of Java if you either use Medicare Online (Australia) or upload files to ACC (New Zealand) as both of these applications require Java.  Click on the 'X' to close this screen.

Java Update

From your Windows task bar, right mouse click on the Java icon,

Windows task bar

And then select Cancel.

Cancel Java update

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