Knowledgebase

Download and use these files to install SPM of a workstation You will need to contact the Incisive Helpdesk NZ - 0800 64 1234 Aust - 1800 467 287) to todays installation code. If you are not sure whether you are doing an update or a new installation y...
It is a requirement for the Medicare Online adapter to function that Java version 6.0 is installed on the workstation or server that the claiming is being performed from. Click on this link to go to the Java site [http://www.oracle.com/technetwork/java/...
At a client site a problem was found where the SPM modules would close after 6 minutes. The cause was eventually identified as being; -PC User account had Administrator rights, but was added to an Admin Group called "HelpLibraryUpdaters". Once the U...
SPM/PHM will list the printers that you have available to your Windows profile. If a printer is not appearing in the list or has previously been used with SPM/PHM but a message is saying that it is no longer available, try to following steps first: ...
AHSA Stands for Australian Health Service Alliance. The AHSA represents a number of registered Health Funds across Australia and is responsible for facilitating payment arrangements between hospitals, doctors and health service providers on behalf of th...
Release 406 automatically includes a comma after the salutation for the doctor. If sites have added a comma after the salutation, they will get two. The following query will remove these from the database entry:
Where a practice has set up faxing and wishes to bulk change the preferences in the Doctor table, i.e. turn off letters as the preferred method where fax is also selected: UPDATE Doctors SET PreferLetter = 0 WHERE PreferFax IN (1,-1)
After a data conversion, 'Dear' was included in the Salutation field in the Doctors table. The following query will remove it: UPDATE Doctors SET Salutation = substring(salutation, 6, len(salutation)-5) WHERE salutation like 'Dear %'
If when trying to add new entries (or delete) a tree in the Clinical Audit, on trying to save the changes, if a message appears 'Something is wrong' the following query should not return any records if things in clinical audit code tree setup are correct....
https://social.technet.microsoft.com/Forums/ie/en-US/9544c723-6e82-4a0d-aeb8-0902c482fdf4/rds-for-mac-bug-automatically-resizing-a-window-and-moving-off-screen?forum=winRDc [https://social.technet.microsoft.com/Forums/ie/en-US/9544c723-6e82-4a0d-aeb8-0902...
If a computer is unable to verify any patients, check the (SPM) HIC Log file. To do this, either go to HIC Log Files in the Utilities Menu of SPM (Classic) and run the SPM HIC Logs, or look in the spm.ini file to get the location of the shared database:...
Outlook can cause focus issue. Check the setting 'Enable Live Preview'. If this is enabled, disable it. You can find the setting in File - Options - General.
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