These instructions provide the steps you should take if you are
changing the Server (SQL Server databases).
* Please notify Incisive support staff as soon as you know the date
that you expect to perform the server change.
* Install & configure SQL ...
Installing Specialist Practice Manager (with SQL db)
Updated Jan 2019
Prerequisities
* Check Recommended Hardware Requirements
* Windows 32 or 64bit Operating System
* Microsoft SQL Server Express or Standard edition database (include
SQL Manageme...
The Integrated edition of SPM & PHM provides a new interface to the
applications. The underlying functionality remains the same (or is
improved) so it is relatively easy to transfer your work processes
from one-to-the-other.
View this document
[http://...
UNEXPECTED ERROR - QUITTING
Occurs before the login screen appears.
The only issue with Windows 10 relates to the requirement to use the
'Run-As-Administrator' option when you are first running SPM/PHM on a
workstation for the first time. The elevated...
When updating SPMc (Classic) to version 407.4, you can get an error
when you login saying "Out of Memory".
To resolve this, you need to run the Setup application for version
407.4 & reinstall the application.
This clears a problem that is related to the S...
On newer servers Change User /Install no longer works. If this is
the case, the server can be put into install mode via the Control
Panel - All Control Panel Items - Install Application on Remote
Desktop.
This will run a wizard and will step through the...
Incisive recommend that if you are hosted in the inCLOUD.clinic system
or you have your own Terminal Server (Remote Desktop) environment, you
should be using TSPRINT or TSSCAN to get an optimal experience.
You will need to install the TSPRINT CLIENT and ...
Some sites are unable to run either the batch file to re-register the
application 'As Administrator' due to restrictions on the (Windows)
user account. The shared network drive, or mapped drive is not
accessible when the application or batch file is run ...
It is a requirement for the Medicare Online adapter to function that
Java version 6.0 is installed on the workstation or server that the
claiming is being performed from.
Click on this link to go to the Java site
[http://www.oracle.com/technetwork/java/...
https://technet.microsoft.com/en-au/library/ee844140%28v=ws.10%29.aspx
[https://technet.microsoft.com/en-au/library/ee844140%28v=ws.10%29.aspx]
OVERVIEW
Most computers are now configured to automatically install Windows
updates and this update process can cause the Specialist Practice
Manager or the Private Hospital Manager to not start up correctly.
SYMPTOMS
After you have tried to start ...
If clients are unable to access tabs in Office Mode (plus also Setup -
Appointments - Sessions or Setup - Personnel - Operators) this is
because a control that is used in these areas of the program is not
correctly registered.
The tabs work correctly fro...
These instructions are only to be used for MINOR-UPDATES, as specified
by Incisive.
There are three parts to the update process, which can be run
independently.
* Downloading the update file to the 'server' and preparing the
files for deployment to ...
