As has been directed by the Government of New Zealand, the whole country is in lock-down for a minimum of three days.

This means that our office will not be physically staffed during this period, however the usual support services will still be provided as all staff are working and are fully provisioned to work from our various locations.

Contacting Incisive for support

All non-urgent requests for assistance are to be logged as a

ACC Elective Surgery price update

If you have an Elective Surgery contract with ACC the new schedule of prices is now available to be used for your invoicing from 1st July. There is a 3.86  % increase except for HIT50A, 60A and 70A which have been repriced. KNE27 has been removed. 

There are three options you can use to update your fees:
     1. use an Incisive application to import the 2021 fees to a new category.  
     2. update the existing fees by the percentage increase (3.86% for

Further Health Fund fee schedules have been made available for us to provide to you. A list of the Health Funds that are available to use in the Incisive application, with the date of their latest fee schedule, is available from this link.

These are BUPA, CBD Benefits Fund (Cessnock) and Medibank Private.  Please note that NIB have provided their fee schedule on a provisional basis which is expected to change.  They have asked that you do not submit claims to NIB until you are

Medicare, TAC, WorkSafe (Vic) and AHSA (Gap Cover) are the only government agencies and insurers who have provided their updated fee schedules. 

A list of the Health Funds with the date of their latest fee schedule is available from this link.

Click on the following link to view the full list of item changes from Medicare:
http://www.mbsonline.gov.au/internet/mbsonline/publishing.nsf/Content/news-210701

It will be imperative that you complete all of your online claims for service up to

As you will no doubt be aware there have been a number of changes to the MBS effective from 1 July 2021.

For a full list of the changes, please refer to MBS Online:

http://www.mbsonline.gov.au/internet/mbsonline/publishing.nsf/Content/news-210701

Because of the large number of superseded or deleted item numbers, and because of the delay in the Health Funds making available their Gap Cover Schedules, we will not be making the RATES.AUS file available to download and import until 6.00 a.m.