Incisive have been notified, by the hosting provider of SPM/PHM Online help, that there are known, severe, security vulnerabilities affecting their platform.

As a precaution, we have temporarily disabled remote access to the SPM/PHM online help until we are satisfied that the hosting system has suitable protection.  This means that the menu option in Help > SPM Help or Help > PHM Help will not be accessible.

If you do have a query regarding a feature of the Incisive application, please

Elective Surgery Services variation goes live on 1 July 2023. ACC have not informed us of the specific increase, however our calculations indicate the prices have increased by 5.13%.  We have asked ACC to confirm this but have not yet received a reply.  You should confirm this rate before making changes using the percentage update option.

Unless you hold an Elective Surgery Contract, changes to the pricing for surgical procedures will be notified to you via your

Update 410.2 is now available for both the 'Specialist Practice Manager' (SPM) and 'Private Hospital Manager' (PHM) applications.

This version does require that you have the Microsoft .NET 4.8 Framework installed on your computers so please make sure that you have all the latest Windows updates installed or download and install the 4.8 Framework separately.

The installation and update files are available from the Downloads page.  Contact your IT technicians to assist with your updating of

A new Knowledgebase article is available with a short (59sec) video showing you how you can send a SMS txt to the patient, with a link to an online COVID screening questionnaire for the patient to complete on their phone, then their answers are imported and viewed in the patient's Notes

How To: Online COVID screening questionnaire

New C19 Alert symbol

To make it easier for you to be aware of the COVID-19 vaccination status of the patient, we have recently added a new Red, Amber or

A COVID19 screening questionnaire is able to be sent to the patient on an ad-hoc basis or automatically included with the SMS reminders that are sent just prior to their appointment. The patient can complete them on their phone and their reply is delivered back to you then imported and displayed in the patient's Notes. 

This does require the Incisive inFORM application to present the questionnaire to the patient and manage the delivery of their answers back to you.

Use the camera or QR