Testing of the new ARTP format in the Specialist Practice Manager (SPM) application is just finishing, with the XML export function (for sending Healthdocs) having passed.

We will have a new version of SPM, with this revised ARTP, available in time to meet the August 7th deadline requested by ACC. Because of the number of practices / computers that will require this update simultaneously, you may need to engage your IT provider to assist with the updating your computers, if you are

Elective Surgery Services variation goes live on 1 July 2025. ACC have not informed us of the specific increase, however our calculations indicate the prices have increased by 2.49%.  You should confirm this rate before making changes using the percentage update option.

Unless you hold an Elective Surgery Contract, changes to the pricing for surgical procedures will be notified to you via your contract holder(s).

Hospital clients using PHM will receive a separate

A number of clients are reporting the following security warning when trying to access BPAC.  This may be in relation to recent Windows updates.

Select 'No' to continue to the

Please amend your Lead Provider and Facility information which appears on the ARTP.  This can be amended via:

Setup - Hospital

The lead provider is now: Allevia Hospitals.

The facility is either:

• Allevia Hospital Epsom (previously Mercy)
• Allevia Hospital Ascot (previously Ascot)

 The contract number is ESS0528.

Investigating database connection issue - Incident resolved

The issue stemmed from restrictive access rights to a core database system. This has been resolved and we can confirm email is now flowing as usual.

Time posted - Apr 4, 00:27 UTC

• Components affected
• Email sending (SMTP service)
• API Servers
• SMS Messaging