Incisive Helpdesk | ||
Use the Incisive Helpdesk to request assistance, report a problem, read recent news and look for information in the Knowledgebase to allow you to best use the Incisive application. Register or Login to access the advanced options and also to send a request for assistance then view your submitted support tickets. |
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Email from Services Australia - Action required regarding Medicare SHA-1 PKI certificates for subscribers
Posted by Jane Hughes on 17 August 2023 11:13 AM | |
Many clients are receiving an email from Services Australis regarding the PKI Certificates expiring. Please note that the Incisive application no longer requires a PKI Certificate for online claiming. We therefore do not require this. If you use the certificate for any other purpose, please refer to the email sent from Services Australia. The Incisive application now utilizes the PRODA account of Claiming.com for online claims. Read more | |
Serious Performance issues from Medicare
Posted by Jane Hughes on 25 July 2023 10:59 AM | |
Claiming.com have just made us aware that there appears to be a major issue with the Medicare Webservices API. Items that are currently failing at above normal acceptable levels are: At this time it appears the issue is a pure rejection of calls being made, a generic "error" response in the return payload, no pattern has been identified at this time. Read more | |
Medicare and Health Funds fee schedules - updated 1 July 2023
Posted by Sinclair Hughes on 04 July 2023 04:13 PM | |
Medicare and some of the Health Funds have updated their schedules since 1 July 2023. A list of the Health Funds that are available to use in the Incisive application, with the date of their latest fee schedule, is available from this link. The list of Medicare items that have been added or modified is available from this link. Importing the latest Medicare and Health Fund fee schedules is performed in Utilities > Import > Health Fund rates. Note that importing the Medicare & Health Fund Read more | |
ACC fee changes - 1st July 2023
Posted by Sinclair Hughes on 29 June 2023 03:23 PM | |
Elective Surgery
Elective Surgery Services variation goes live on 1 July 2023. ACC have not informed us of the specific increase, however our calculations indicate the prices have increased by 5.13%. We have asked ACC to confirm this but have not yet received a reply. You should confirm this rate before making changes using the percentage update option. Unless you hold an Elective Surgery Contract, changes to the pricing for surgical procedures will be notified to you via your Read more | |
Medicare response times: Possible drop in performance
Posted by Jane Hughes on 14 March 2023 02:45 PM | |
We have been advised of the following by Claiming.com: Note: Performance appears to be restored. Read more | |
Medicare response times: Possible drop in performance
Posted by Jane Hughes on 14 March 2023 11:38 AM | |
Claiming.com have advised the following in relation to the verification and claiming submission problems that started yesterday: NOTE: Bad and worsening performance as of 8:44 am. You should expect issues today. We Read more | |