We have received the following notification form Claiming.com:

"We would like to inform you that Claiming.com.au is experiencing issues and our service uptime may fluctuate. 

We are currently investigating these issues and will alert you when they are resolved. 

Thank you for your patience."

You may experience issues when trying to submit claims.  If necessary, select to store these and forward later once the problem has been resolved.

You can do this via Office - Invoices - Stored Claims

There will be scheduled maintenance to ACC Digital Services on Saturday 29th October. 

The following digital services will be unavailable from 8am until 9pm:

• API Services including Claim and Invoice Submissions/Queries
• eBusiness Gateway
• ACC45 eLodgement form
• Sensitive Claims Engagement form

We apologise for any inconvenience this may cause.

 
Ngā mihi

ACC Digital Operations

ACC have advised that there will be a scheduled maintenance outage to ACC Digital Services on Thursday, 7 July 2022, between 7:00pm to 8:30pm NZT.

The following digital services will be unavailable during this maintenance window:

• All API submissions and queries including Claims, Invoices, and Medical Certificates
• eBusiness Gateway
• ACC eLodgement webform
• Sensitive claims engagement form

Elective Surgery Services variation goes live on 1 July 2022, increasing prices by 4.03%.

Unless you hold an Elective Surgery Contract, changes to the pricing for surgical procedures will be notified to you via your contract holder(s).

Hospital clients using PHM will receive a separate Infosheet notification on how to add or update their ACC contract prices.

New Clinical Services contracts go-live on 1 July 2022 with prices increased by 1.9%. New codes

Microsoft and Google are changing the connection requirements for third-party applications (like Incisive) to send emails through their SMTP (out-going) email services.  These connections now require an additional level of security, instead of just requiring your encrypted login & password, for the Microsoft & Google services to allow the email to go through.

It is possible that you will notice that emailing functions, outside of the Incisive applications, such as 'Scan to Email' from

The platform we use for the SPM & PHM online help, have reported a critical issue which could affect their system.  So, until they have a fix that we can apply, we have temporarily disabled access to the online help from Help > SPM Help or Help > PHM Help. 

We apologise for the inconvenience it may cause you.  Once we have the fix applied we will notify you that access has been enabled.