Incisive Helpdesk
Use the Incisive Helpdesk to request assistance, report a problem, read recent news and look for information in the Knowledgebase to allow you to best use the Incisive application.

Register or Login to access the advanced options and also to send a request for assistance then view your submitted support tickets.

Latest Updates is experiencing issues
Posted by Jane Hughes on 23 November 2022 02:54 PM

We have received the following notification form

"We would like to inform you that is experiencing issues and our service uptime may fluctuate. 

We are currently investigating these issues and will alert you when they are resolved. 

Thank you for your patience."

You may experience issues when trying to submit claims.  If necessary, select to store these and forward later once the problem has been resolved.

You can do this via Office - Invoices - Stored Claims

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ACC Digital Services - Scheduled Outage
Posted by Jane Hughes on 28 October 2022 02:24 PM

There will be scheduled maintenance to ACC Digital Services on Saturday 29th October. 

The following digital services will be unavailable from 8am until 9pm:

  • API Services including Claim and Invoice Submissions/Queries
  • eBusiness Gateway
  • ACC45 eLodgement form
  • Sensitive Claims Engagement form

We apologise for any inconvenience this may cause.

Ngā mihi

ACC Digital Operations

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Outage to ACC Digital Services on Thursday, 7 July 2022
Posted by Jane Hughes on 06 July 2022 12:40 PM

ACC have advised that there will be a scheduled maintenance outage to ACC Digital Services on Thursday, 7 July 2022, between 7:00pm to 8:30pm NZT.

The following digital services will be unavailable during this maintenance window:

  • All API submissions and queries including Claims, Invoices, and Medical Certificates
  • eBusiness Gateway
  • ACC eLodgement webform
  • Sensitive claims engagement form

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ACC fee changes – effective 1 July 2022
Posted by Sinclair Hughes on 01 July 2022 07:58 AM
Elective Surgery

Elective Surgery Services variation goes live on 1 July 2022, increasing prices by 4.03%.

Unless you hold an Elective Surgery Contract, changes to the pricing for surgical procedures will be notified to you via your contract holder(s).

Hospital clients using PHM will receive a separate Infosheet notification on how to add or update their ACC contract prices.

Clinical Services

New Clinical Services contracts go-live on 1 July 2022 with prices increased by 1.9%. New codes

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Sending emails via Google or Microsoft from Incisive applications
Posted by Sinclair Hughes on 10 June 2022 11:13 AM

Microsoft and Google are changing the connection requirements for third-party applications (like Incisive) to send emails through their SMTP (out-going) email services.  These connections now require an additional level of security, instead of just requiring your encrypted login & password, for the Microsoft & Google services to allow the email to go through.

It is possible that you will notice that emailing functions, outside of the Incisive applications, such as 'Scan to Email' from

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Online help from SPM & PHM not currently available
Posted by Sinclair Hughes on 07 June 2022 08:39 AM

The platform we use for the SPM & PHM online help, have reported a critical issue which could affect their system.  So, until they have a fix that we can apply, we have temporarily disabled access to the online help from Help > SPM Help or Help > PHM Help. 

We apologise for the inconvenience it may cause you.  Once we have the fix applied we will notify you that access has been enabled.

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