Incisive Helpdesk
 
Use the Incisive Helpdesk to request assistance, report a problem, read recent news and look for information in the Knowledgebase to allow you to best use the Incisive application.

Register or Login to access the advanced options and also to send a request for assistance then view your submitted support tickets.



 
     
Latest Updates
Medicare & Health Fund fee schedule updates - 20th July 2021
Posted by Sinclair Hughes on 20 July 2021 07:33 AM

DVA have published their schedule of benefits.  Most of the health funds, except NIB, have also made their fee schedules available.   A list of the Health Funds that are available to use in the Incisive application, with the date of their latest fee schedule, is available from this link.

Incisive are not permitted to


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Maternity Services NZ - Section 88 schedule of fees
Posted by Sinclair Hughes on 14 July 2021 05:28 PM

The Obstetric and Maternity services claiming function within SPM now has available the latest schedule of fees (1st July 2021).

Please contact the Incisive Helpdesk if you would like to have the updated file made available to the SPM application you are using.


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Training video showing how to add Medicare items for invoicing and quoting
Posted by Sinclair Hughes on 09 July 2021 12:27 PM

To easily add new invoicing codes that match with the relevant Medicare items you can use the 'Make Codes' function.

A new Knowledgebase article has been added which includes a short video demonstrating the steps involved.

In a large specialist centre each secretary is able to import the range of items that are relevant to their sub-specialty.


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ACC - updating Elective Services contract prices
Posted by Sinclair Hughes on 09 July 2021 09:20 AM

ACC Elective Surgery price update

If you have an Elective Surgery contract with ACC the new schedule of prices is now available to be used for your invoicing from 1st July. There is a 3.86  % increase except for HIT50A, 60A and 70A which have been repriced. KNE27 has been


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Windows Print Spooler vulnerability - patch now
Posted by Sinclair Hughes on 08 July 2021 04:31 PM

Microsoft releases emergency Windows patch to fix critical bug

Microsoft have released an alert for a critical vulnerability in all versions of the Windows Operating System.

It is very important that you have all your laptops, workstations and


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Medicare & Health Fund fee schedule updates - 5 July 2021
Posted by Sinclair Hughes on 05 July 2021 01:07 PM

Further Health Fund fee schedules have been made available for us to provide to you. A list of the Health Funds that are available to use in the Incisive application, with the date of their latest fee schedule, is available from this link.

These are BUPA, CBD Benefits Fund (Cessnock) and Medibank Private.  Please note that


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