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Use the Incisive Helpdesk to request assistance, report a problem, read recent news and look for information in the Knowledgebase to allow you to best use the Incisive application.

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Latest Updates
ACC Digital Services - Scheduled Outage
Posted by Jane Hughes on 08 September 2026 02:11 PM

ACC Digital Operations have advised the following:

There will be scheduled maintenance to ACC Digital Services this weekend on Sunday, 13 September 2026, from 9.00am to 8.00pm   During the maintenance window, all API services including ACC45 claim and invoice submissions/queries will be unavailable.   We apologise for any inconvenience this may cause. Ngā mihi, ACC Digital
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NZePS planned outage - 8 July
Posted by Sinclair Hughes on 29 June 2026 09:36 AM

NZePS planned outage

The Health NZ NZePS team (electronic Prescription service) have released an advisory that there will be a planned outage on:

8th July between 8pm - 10pm 


Health NZ advise that:

  • During this outage, pharmacies will not receive NZePS prescriptions sent via NZePS. Please print a physical copy or email prescriptions directly to the pharmacy.
  • All NZePS prescriptions generated within the outage period will be uploaded to the NZePS database once NZePS is back

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NHI format change is postponed to 1st July 2027
Posted by Sinclair Hughes on 12 June 2026 11:42 AM

Health NZ have advised that the introduction of the new NHI format, planned for 1st July 2026, has now been postponed for one year and will occur on the 1st July 2027.

Read their news article for further information:


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SPM & PHM applications update v418.0
Posted by Sinclair Hughes on 05 June 2026 12:07 PM

Infosheet

5 June 2026

 

 

 

SPM & PHM applications update v418.0

Update v418.0 is now available for the Specialist Practice Manager (SPM) and Private Hospital Manager (PHM) applications.

There are no major changes in the v418.0 update that will require training or change of workflow.  

The Incisive inCLOUD application servers will be updated over the weekend of the 6th & 7th June.

To update on-premise servers or workstations at your practice or hospital, please send


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RemoteApp options display when connecting to Incisive inCLOUD
Posted by Sinclair Hughes on 23 April 2026 12:13 PM

Windows 11 update causing problems with remote connections .

A recent Windows 11 update has caused a change to the options when you connect to Incisive inCLOUD.  There has been no information from Microsoft about this change so we have not been able to forewarn you earlier.

When you initiate the connection, you will be presented with some options to choose for your connection to Incisive inCLOUD. 

The first prompt will be a warning.  Choose the 'I understand...' option.  This will not


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ACC Digital Services - Outage
Posted by Jane Hughes on 24 March 2026 04:35 PM

ACC Digital Operations have advised:

We are currently experiencing an issue impacting our API services, including invoice and ACC45 claim submissions/queries.

This is being investigated with urgency, and we apologise for any inconvenience this may cause.

Read more

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