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Use the Incisive Helpdesk to request assistance, report a problem, read recent news and look for information in the Knowledgebase to allow you to best use the Incisive application.

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Latest Updates
RemoteApp options display when connecting to Incisive inCLOUD
Posted by Sinclair Hughes on 23 April 2026 12:13 PM

Windows 11 update causing problems with remote connections .

A recent Windows 11 update has caused a change to the options when you connect to Incisive inCLOUD.  There has been no information from Microsoft about this change so we have not been able to forewarn you earlier.

When you initiate the connection, you will be presented with some options to choose for your connection to Incisive inCLOUD. 

The first prompt will be a warning.  Choose the 'I understand...' option.  This will not


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ACC Digital Services - Outage
Posted by Jane Hughes on 24 March 2026 04:35 PM

ACC Digital Operations have advised:

We are currently experiencing an issue impacting our API services, including invoice and ACC45 claim submissions/queries.

This is being investigated with urgency, and we apologise for any inconvenience this may cause.

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Medicare, DVA & Health Funds updated fee schedules.
Posted by Sinclair Hughes on 04 November 2025 08:47 AM

Medicare, DVA and most of the Health Funds have updated their schedules since 1 November 2025.

A list of the Health Funds that are available to use in the Incisive application, with the date of their latest fee schedule, is available from this link.  The list of Medicare items that have been added or modified is available from this link.

Importing the latest Medicare and Health Fund fee schedules is performed in Utilities > Import > Health Fund rates. Instructions for the import process are


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A message from the NZePS Team - Planned Outages affecting NZePS Broker API on 22 October 2025 (Weds) 8:00pm to 11:00pm
Posted by Jane Hughes on 03 October 2025 09:31 AM

Kia ora koutou,

 

This update provides a summary of the planned NZePS Broker API change scheduled for Wednesday, 22 October 2025, 8:00pm to 11:00pm.

 

Important: During this time, the NZePS Broker API will be unavailable. However, prescribing and dispensing systems will continue to function. Any prescriptions or dispensing made during the outage will be reinstated once the change is completed.

Please note that NZePS MDR and Data Feeder services will not be affected and will continue to


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LATROBE HEALTH SERVICES JOINS ACCESS GAP COVER FROM 1 OCTOBER 2025
Posted by Jane Hughes on 04 September 2025 11:05 AM

Latrobe Health Services will participate in AGC from 1 October 2025.

If you are already registered with AHSA's AGC scheme, you do not need to register again for Latrobe Health Services. 

For services on or after 1 October 2025 start claiming on behalf of Latrobe Health Services members using the AHSA AGC schedule.

What you need to do:

After you have finished claiming for services up to and including 30 September 2025 change the

  1. Setup – Contacts – Health Funds.
  2. Edit the entry

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Configuring and using the new ARTP form
Posted by Sinclair Hughes on 29 July 2025 09:10 AM

The new ARTP format, required by ACC, requires a couple of configuration changes before you start using it and submitting the report.  See the knowledgebase article from the following link: ARTP_VCF015_instructions.pdf  


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