Investigating database connection issue - Incident resolved

The issue stemmed from restrictive access rights to a core database system. This has been resolved and we can confirm email is now flowing as usual.

Time posted - Apr 4, 00:27 UTC

• Components affected
• Email sending (SMTP service)
• API Servers
• SMS Messaging

Last night at 8.08 pm ACC advised the following:

"Today's SendInvoice outage has now been resolved.

Any invoice submissions sent from 12.05pm on Wednesday 26 March until now should be resent, even though they show as successful submissions within your SendInvoice submission history.

Please let us know if you encounter any further difficulties.

We apologise for the inconvenience this has caused, particularly nearing month-end.

Ngā mihi

ACC Digital

We have received the following notification from ACC:

"We are aware of an issue which is currently affecting SendInvoice submissions only.

Although your submissions appear successful, these have failed since 12.05pm yesterday and have not been received by ACC.

This is being investigated with urgency, and we apologise for the inconvenience.

We will be in touch as soon as possible with guidance on next steps."

We would advise against sending any ACC invoice or schedule submissions until this has

ACC have advised that there will be scheduled maintenance to ACC Digital Services on Sunday, 30 March 2025.

The following digital services will be unavailable from 8.00am until 6.00pm:

• All API Services including Claim and Invoice Submissions/Queries
• eBusiness Gateway
• ACC45 eLodgement form
• Sensitive Claims Engagement form

ACC apologise for any inconvenience this may cause.

The Incisive Field Forms have been updated to include changes made to the Affiliated Provider Request for Brightside Hospital and North Harbour Hospital.

If you require this form, please refresh your Incisive Forms via Setup – Templates – Forms – Field Forms and then locate the form in the right hand panel and then drag it to the left hand panel and save.

The form is named: 

Southern Cross Healthcare - AFP - Ortho Request + Robot 2025

ACC have advised that there will be scheduled maintenance to ACC Digital Services on Wednesday, 12 March 2025.

The following digital services will be unavailable from 6.30pm until 9.30pm:

• All API Services including Claim and Invoice Submissions/Queries
• eBusiness Gateway
• ACC45 eLodgement form
• Sensitive Claims Engagement form

ACC apologise for any inconvenience this may cause.