You need to login (or register) to carry out this action.
  Incisive Helpdesk
Use the Incisive Helpdesk to request assistance, report a problem, read recent news and look for information in the Knowledgebase to allow you to best use the Incisive application.

Register or Login to access the advanced options and also to send a request for assistance then view your submitted support tickets.

Latest Updates
Medicare Online is currently down - 3001: Communication error
Posted by Jane Hughes on 23 March 2022 04:03 PM

A number of sites are experiencing issues when trying to verify patients or submit online claims.  The following error is being reported.

3001: Communication error. Check that you have a current internet session. For further assistance contact the Medicare eBusiness Service Centre.

The Medicare site is not currently reporting a fault.

Please contact the Medicare eBusiness Service Centre for further assistance or try again later.

Read more

Changes to (ACC) Elective Surgery Services contract and further information
Posted by Jane Hughes on 01 February 2022 02:28 PM

Many of you have been receiving emails from ACC about changes to the Elective Surgery Services contract which take effect from 1 February 2022.

As a reminder, the changes are as follows:

  • the H1 classification used in surgery requests (as set out in the ESS contract) will change from 'Deteriorating Condition' to Clinically Urgent'
  • the removal of prior approval for 37 elective surgery codes.

The removal of prior approval means you no longer need to complete or submit an Assessment Report

Read more

Medicare & Health Funds updated schedules - Jan 2022
Posted by Sinclair Hughes on 28 January 2022 02:26 PM

Medicare and some of the Health Funds have updated their schedules since 1 January 2022.

A list of the Health Funds that are available to use in the Incisive application, with the date of their latest fee schedule, is available from this link.  The list of Medicare items that have been added or modified is available from this link .

Note that importing the Medicare & Health Fund fee schedules will not adjust the fees that each doctor chooses to charge.

Incisive are not permitted to

Read more

Update 410.2 is now available for the Incisive SPM & PHM applications
Posted by Sinclair Hughes on 25 January 2022 01:51 PM

Update 410.2 is now available for both the 'Specialist Practice Manager' (SPM) and 'Private Hospital Manager' (PHM) applications.

This version does require that you have the Microsoft .NET 4.8 Framework installed on your computers so please make sure that you have all the latest Windows updates installed or download and install the 4.8 Framework separately.

The installation and update files are available from the Downloads page.  Contact your IT technicians to assist with your updating of

Read more

Incisive office closure
Posted by Sinclair Hughes on 23 December 2021 12:44 PM

The Incisive office and Helpdesk will be closed from noon 23 December 2021 to 8am 10th January 2022.

Self-help knowledgebase articles are available at

If your problem is urgent you can call the Incisive Helpdesk number to get a mobile number for assistance.  If it is not answered immediately please leave a message and we will call back.

Read more

NSW SIRA/WorkCover update & BUPA schedule changes
Posted by Sinclair Hughes on 01 December 2021 09:30 AM

NSW SIRA/Workcover have a new fee schedule from 1st Dec.

BUPA have implemented a national fee schedule from 1st December and allow the specialist to participate in either a Known-Gap or No-Gap Scheme. This means the existing fee schedules cannot be used for new services or treatment and you will need to add BUPA-KnownGap or BUPA-NoGap as new Health Fund policies.

Instructions on how to add a new Health Fund

Read more