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Use the Incisive Helpdesk to request assistance, report a problem, read recent news and look for information in the Knowledgebase to allow you to best use the Incisive application.

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Latest Updates
Advisory notice from GoFax
Posted by Sinclair Hughes on 03 June 2020 09:57 AM

Advisory notice from GoFax
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Medicare and Health Fund schedule update - May 2020
Posted by Sinclair Hughes on 07 May 2020 08:42 AM

Medicare, DVA and many of the Health Funds participating with ECLIPSE have updated their fee schedules for use from the 1st May 2020. 

A list of the Health Funds with the date of their latest fee schedule that is available to import into SPM, is available from this
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Update of Medicare items for COVID-19 as at 20th April
Posted by Sinclair Hughes on 21 April 2020 02:23 PM

The latest Medicare Items that were made available on the 20th April are now available for invoicing.

For information about the changes go to http://www.mbsonline.gov.au/internet/mbsonline/publishing.nsf/Content/news

Use the usual steps in SPM to download and update your fees from Utilities > Import >
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Services Australia have advised that any Medicare Online and ECLIPSE transmissions that failed during the period, 08:50am to 12:30pm, Thursday 09/04/2020 AEST must be resubmitted.


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Emailing Prescriptions - Waiver inclusion
Posted by Sinclair Hughes on 03 April 2020 06:11 PM

To fully satisfy the requirements from the Ministry of Health for the ability to email unsigned prescriptions to the pharmacy, you need to include the following waiver statement on the prescription:

"This Prescription meets the requirement of the Director-General of Health’s waiver of March 2020 for prescriptions not signed personally by a prescriber with
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Emailing Prescriptions
Posted by Sinclair Hughes on 02 April 2020 04:43 PM

This article provides you with a short-term work-around to allow you to email prescriptions from SPM, while the full
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