We have received the following notification from ACC:

"We are aware of an issue which is currently affecting SendInvoice submissions only.

Although your submissions appear successful, these have failed since 12.05pm yesterday and have not been received by ACC.

This is being investigated with urgency, and we apologise for the inconvenience.

We will be in touch as soon as possible with guidance on next steps."

We would advise against sending any ACC invoice or schedule submissions until this has

ACC have advised that there will be scheduled maintenance to ACC Digital Services on Sunday, 30 March 2025.

The following digital services will be unavailable from 8.00am until 6.00pm:

• All API Services including Claim and Invoice Submissions/Queries
• eBusiness Gateway
• ACC45 eLodgement form
• Sensitive Claims Engagement form

ACC apologise for any inconvenience this may cause.

The Incisive Field Forms have been updated to include changes made to the Affiliated Provider Request for Brightside Hospital and North Harbour Hospital.

If you require this form, please refresh your Incisive Forms via Setup – Templates – Forms – Field Forms and then locate the form in the right hand panel and then drag it to the left hand panel and save.

The form is named: 

Southern Cross Healthcare - AFP - Ortho Request + Robot 2025

ACC have advised that there will be scheduled maintenance to ACC Digital Services on Wednesday, 12 March 2025.

The following digital services will be unavailable from 6.30pm until 9.30pm:

• All API Services including Claim and Invoice Submissions/Queries
• eBusiness Gateway
• ACC45 eLodgement form
• Sensitive Claims Engagement form

ACC apologise for any inconvenience this may cause.

Claiming.com have advised that there is an unknown outage that is being investigated by Medicare webservices, we are not aware what the cause is of this outage yet but it appears to be effecting all services.

We have no information about when this outage will be over but we will send out information as soon as it arrives. We have communicated directly with Medicare and they have confirmed there is an ongoing investigation.

Thank you for your patience.