Trouble-shooting installation problems
Posted by Sinclair Hughes, Last modified by Sinclair Hughes on 03 August 2018 10:52 AM
Unexpected error - quitting
Occurs before the login screen appears.
The only issue with Windows 10 relates to the requirement to use the 'Run-As-Administrator' option when you are first running SPM/PHM on a workstation for the first time. The elevated privileges of the 'Run-As' option are required to allow files to be written into the Windows Registry.
If you get any errors when you do first try running SPM/PHM, exit out then start the SPM/PHM application again using the Run-As-Administrator option.
Error - StartSpmData - not a valid Win32 applicationOccurs after the login screen. Loads the application but no menu appears
If the SPM or PHM application has been reinstalled AND the install directory has a long name (greater than 8 characters) it will create a file called PROGRA in the root of the drive.
Delete the PROGRA file and SPM or PHM will start correctly
SPM/PHM on workstation is running slow but on server is fast
There are a number of things to check