ACC are decommissioning their eBusiness Gateway.  This means all electronic invoices need to be submitted through their portal via either the SPM or PHM applications.

The ACC portal replaces their Java applet that was used to attach and upload the invoice files to ACC.  To connect to the ACC portal, the Incisive application uses an API (application programming interface).  This is available in more recent versions of the application (410.6 and above).

To check whether you have this capability, check whether you have the option for ACC Online (even if it is dimmed) in Setup - System - ACC Online.  If not, you will require an update.  If you do, you may still benefit from a more recent version.

If you have a version capable of interacting with ACC through our API, then you will need to carry out the following steps:

Permissions in Incisive

1. To configure the ACC portal upload function
   1. Grant menu permissions via Setup > Personnel > Permissions to give the relevant Role(s) to access to the following menu item:
      Setup > System > ACC Online
      We would recommend that this is only given to a SysAdmin role
      
      
2. To submit invoices to the ACC portal
   1. Grant permissions to Roles (as applicable) to ACC Online functions:
      Office > Invoices > ACC Query
      Office > Receipts > ACC Payments
      Office > Schedules > ACC Query

3. Log out and back in for new permissions to take effect.
   
   

Enable ACC Online

Enabling the ACC Online function will disable the ability to export the invoice as a file.

1. Setup > System > ACC Online > Enable.
2. Set Environment to ‘Production’.
3. Save the settings.

Note: Only enter the Certificate Path and Password on this screen if you have a single Practice certificate to be used by ALL operators.  If you are using individual HealthSecure digital certificates, leave the Path and Password fields blank.

Enabling the ACC API will be for ALL Providers in the database.  Make sure they are ready and have manually uploaded any existing invoice files.

Digital Certificate(s)

ACC require you to have a current HealthSecure digital certificate to be able to connect and upload to their portal.  This needs to be updated annually.

Copy the files from your HealthSecure digital certificate (supplied by Healthlink) to a location on either the local computer or server.

Our recommendation is to create a ‘Certificates’ folder off the \Spmwin\ACC  folder on your server.

For Incisive inCLOUD clients, a ‘Certificates’ folder can be created on the Incisive Files mapped drive e.g. create the folder off your   \\incisivefiles\practice\ACC   folder.

Operator Configuration

Each Operator who will be using the ACC Online function to upload claims to ACC will need to configure their settings:

1. Setup > Operator > Settings > Edit.
2. Enter HealthSecure Certificate Path (including name of certificate). We recommend a copy and paste of the path, rename the file and copy the name.
   e.g.  C:\spmwin\ACC\Certificates\Firstname Lastname_1847272768.pfx
3. Enter the HealthSecure Certificate Password (provided to you by Healthlink).
   
   
   

ACC Regulations

If you are claiming under the ACC Regulations contract for any services that are based on time, you will need to edit each of the relevant services and set the Time variable as applicable.

Setup > Financial > Charges > Schedules > ACC Regulations

Terms and Conditions of using the ACC API

ACC require that we convey the following information to you, regarding your use of the ACC API:

1. Incisive Software are to be the initial point of contact with regards user service desk requests;
2. Incisive Software will escalate any issues to ACC, if appropriate; and
3. Incisive Software will keep you regularly informed. This will be via the News feed in the Message Centre.

ACC are imposing a mandatory integration for your business to interact directly with their systems.

These demands have required substantial investment by Incisive for development and also for the future support services that ACC requires us to provide to you (see above).   Incisive have made direct requests to ACC for financial assistance to lessen the development and considered future support costs, but this has been rejected. 

As a direct consequence of ACC’s intransigence on this issue, your usage of the Incisive functions to interact with the ACC API portal may be reflected with a change to the monthly charge.  This is a cost-of-business to work with ACC.  We recommend that you factor this into the renegotiation of your contracts with ACC.