ACC Server is down

message: There is an ACC system issue.  Advise ACC Digital Operations on 0800 222 994 option 1.  
You'll need to resubmit your content later.

field: null

Vendor ID is not recognized

message: Vendor record is not currently active or in use

field: vendor.vendorID

Schedule/Invoice has already been uploaded to ACC

message: A schedule already exists with the same schedule number

field: invoiceId

Lineitem service code does not exist in the vendor's contract

message: Either service code, contract number or service date is invalid

field: lines[0].lineDetails.serviceCodes

Either service code, contract number or service date is invalid

Service Code

Check that you are using the correct ACC Service Item Code (Alias Code) as per the Contract (Clinical Services, Regulations, and Elective Services).

The (ACC) Service Item Code needs to be entered in either:

Setup – Financial – Charges – Schedules – Third Party Schedule – Claim Items – Edit – Item#

Setup – Financial – Charges – Invoice Items – Edit – Item# field against Billing Type

Setup – Operations/Procedures – Procedure Items – Edit – Sup. Code.

Contract Number

Check that you are using the correct Contract number for the service dates that you are claiming.

Note:

Many ACC contracts are renewed on 1 July of each year.  If you have been issued with a new contract number, this will only apply for services from 1 July of that year.  Services prior to 1 July need to be claimed against the old contract number.

Regulations:                    Setup – Provider – Config 2

Elective Services:            Setup – Contacts – Invoicing / Reports – Edit – Contract Number

Clinical Services:              Setup – Contacts – Third Party Schedules – Edit – Contract Number

Service Date

Check the dates for all services being submitted.  Are the dates correct for your contract?

"Provider HPI1235 record is not currently active or in use"