Windows Test Print

1. Check that the option to allow Windows to manage the default printer is Disabled (Settings > Printers)
2. Try to do a test print to the relevant printer from Windows (Printer Properties – Print Test Page). 
3. If a Test page fails to printer, restart the computer, or, if you are on a Terminal Server, log out of the session and log back on.
4. Repeat step number 1.
5. If the Test Print still does not work they should contact the technician.

The Windows Test Print should have something on it that states Windows Printer Test Page. In the case of a label printer it should have a partial Windows flag printed. Printing a document from Word, or any other application, is not a Windows Test Print, despite what a technician may try and tell you.

If the Windows Test Print is successful

1. In SPM, check that the printers are correctly selected in Setup – Workstation – Workstation Configuration. (Everyone should have access to this menu option as the configuration is only for their workstation or their 'virtual' workstation, if using a Terminal Server connection.)There should be no printer names displaying in a Red font colour. If there are it means that the printer selected is no longer available. Select an alternative entry from the list. You should see all the printers in the drop down list that are visible in Devices and Printers.
2. If the correct printers are selected for the workstation, go into Setup – Printers and choose the relevant printer from the list.
3. Try to print a test print to the Plain Paper Tray (use the small button).
4. If this prints to the correct tray but staff are still unable to print you should call the Incisive helpdesk or log a support ticket at http://www.incisivesupport.com

The hardware/network technician only needs to be involved if a test print at a Windows level cannot be achieved, or does not print out correctly, i.e. a blank page or a blank label.