1<div class="boxcontainer">
			<div class="boxcontainerlabel">Troubleshooter</div>

			<div class="boxcontainercontent">
				<table width="100%" cellpadding="0" cellspacing="0" border="0">
					<tr>
						<td valign="top">
							<div class="trsteptitle"><span class="trsteptitlemain">Scanning</span></div>
						</td>
					</tr>
					<tr><td colspan="2" class="trstepcontents">
						This will help you to trouble-shoot problems you are having when trying to scan documents.
					</td></tr>
					<tr>
					<td colspan="2">

					

					<form method="post" action="https://incisivesupport.com/support/index.php?/Troubleshooter/Step/View/7" name="TroubleshooterForm">
					
					<br />
					<div><table class="hlineheader hlinegray"><tr><th rowspan="2" nowrap>Next Steps</th><td>&nbsp;</td></tr><tr><td class="hlinelower">&nbsp;</td></tr></table></div>
					<table width="100%" cellpadding="4" cellspacing="1" border="0">
					
					<tr>
					<td align="left" width="16" valign="middle" class="troubleshooterstepradio"><input id="trstep40" type="radio" name="nexttroubleshooterstepid" value="40" /></td>
					<td align="left" valign="middle" class="troubleshooterstepsubject"><label for="trstep40">Can't find the scanner in the drop-down list</label></td>
					</tr>
					
					<tr>
					<td align="left" width="16" valign="middle" class="troubleshooterstepradio"><input id="trstep42" type="radio" name="nexttroubleshooterstepid" value="42" /></td>
					<td align="left" valign="middle" class="troubleshooterstepsubject"><label for="trstep42">Scanner works but doesn't scan the whole page</label></td>
					</tr>
					
					<tr>
					<td align="left" width="16" valign="middle" class="troubleshooterstepradio"><input id="trstep44" type="radio" name="nexttroubleshooterstepid" value="44" /></td>
					<td align="left" valign="middle" class="troubleshooterstepsubject"><label for="trstep44">Reverse image produced from the scan with white text on black background.</label></td>
					</tr>
					
					<tr>
					<td align="left" width="16" valign="middle" class="troubleshooterstepradio"><input id="trstep56" type="radio" name="nexttroubleshooterstepid" value="56" /></td>
					<td align="left" valign="middle" class="troubleshooterstepsubject"><label for="trstep56">A black line appears down the page</label></td>
					</tr>
					
					<tr>
					<td align="left" width="16" valign="middle" class="troubleshooterstepradio"><input id="trstep58" type="radio" name="nexttroubleshooterstepid" value="58" /></td>
					<td align="left" valign="middle" class="troubleshooterstepsubject"><label for="trstep58">Won't scan multiple pages</label></td>
					</tr>
					
					<tr>
					<td align="left" width="16" valign="middle" class="troubleshooterstepradio"><input id="trstep80" type="radio" name="nexttroubleshooterstepid" value="80" /></td>
					<td align="left" valign="middle" class="troubleshooterstepsubject"><label for="trstep80">Scanner settings are not being saved</label></td>
					</tr>
					
					<tr>
					<td align="left" width="16" valign="middle" class="troubleshooterstepradio"><input id="trstep134" type="radio" name="nexttroubleshooterstepid" value="134" /></td>
					<td align="left" valign="middle" class="troubleshooterstepsubject"><label for="trstep134">Incisive inCLOUD scanning problems</label></td>
					</tr>
					
					</table>
					
					<br />
					<div class="subcontent">&nbsp;&nbsp;&nbsp;<input class="rebuttonwide2" value="Next" type="submit" name="actiontype" /></div><br />
					<input type="hidden" name="troubleshooterstephistory" value="0" /><input type="hidden" name="isback" id="trisback" value="0" />
					</form>

					</td>
					</tr>
				</table>

				

			</div>
			</div><script type="text/javascript"> $(function(){ $('.dialogerror, .dialoginfo, .dialogalert').fadeIn('slow');$("form").on("submit", function(e){$(this).find("input:submit").attr("disabled", "disabled");});$(window).on("unload",function(){});}); function showEditorValidationError(){}</script></div>
				<style id="antiClickjack">body{display:none !important;}</style>
				<script type="text/javascript">
					if (self === top) {
						var antiClickjack = document.getElementById("antiClickjack");
						antiClickjack.parentNode.removeChild(antiClickjack);
					} else {
						top.location = self.location;
					}
				</script>
				</div>
				<div class="innerwrapper">
					<div id="bottomfooter" class="bottomfooterpadding"><a href="http://www.kayako.com/?utm_source=incisivesupport.com/support/index.php?&utm_medium=chat&utm_content=powered-by-kayako-help-desk-software&utm_campaign=product_links" target="_blank" class="bottomfooterlink">Help Desk Software</a> by Kayako</div>
				</div>
		</div>
	</div>
			  <!--SWIFT-4941 Check Custom Tweaks compatibility with SWIFT -->
              
		        <script type="text/javascript" src="https://incisivesupport.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/tinymce.min.js"></script>
		        <script>
		tinyMCE.baseURL = "https://incisivesupport.com/support/__swift/apps/base/javascript/__global/thirdparty/TinyMCE/";
		</script>

		<script type="text/javascript">
		tinymce.init({
		    mode : "specific_textareas",
		    editor_selector : "swifttextareawide",
		    paste_data_images: true,
		    image_title: true,
			automatic_uploads: true,
			file_picker_types: "image",
			file_picker_callback: function(cb, value, meta) {
				var input = document.createElement("input");
				input.setAttribute("type", "file");
				input.setAttribute("accept", "image/*");
				input.onchange = function() {
					var file = this.files[0];
					var reader = new FileReader();
					reader.onload = function () {
						var id = "blobid" + (new Date()).getTime();
						var blobCache =  tinymce.activeEditor.editorUpload.blobCache;
						var base64 = reader.result.split(",")[1];
						var blobInfo = blobCache.create(id, file, base64);
						blobCache.add(blobInfo);
						cb(blobInfo.blobUri(), { title: file.name });
					};
					reader.readAsDataURL(file);
				};
				input.click();
			},
		    force_p_newlines : false,
			remove_linebreaks : false,
		    browser_spellcheck : true,
		    entity_encoding : "raw",
		    relative_urls : false,
		    remove_script_host : false,
		    convert_urls : true,
		    gecko_spellcheck: true,
		    force_br_newlines : false,              //btw, I still get <p> tags if this is false
		    remove_trailing_nbsp : false,
		    verify_html : false,
		    theme: "modern",
		    plugins: [
		        "advlist autolink lists link image charmap print preview hr anchor pagebreak",
		        "searchreplace wordcount visualblocks visualchars fullscreen",
		        "insertdatetime media nonbreaking save table directionality",
		        " template paste textcolor codesample"
		    ],
		    toolbar1: "undo redo | styleselect | bold italic underline | fontsizeselect fontselect | alignleft aligncenter alignright alignjustify | bullist numlist outdent indent | link image print preview media | forecolor backcolor ",
		    image_advtab: true,
		    menubar: "file edit insert view format tools",
		    setup: function(ed) {
			        ed.on('init', function(e) {
			            showEditorValidationError();
			        });
    			}

		});
		</script><!--ENDCUSTOMWYSIWYG-->
        
        <script type="text/javascript">
        	$(function() {
				$('#i-agree-consent').on('click', function(e) {
					e.preventDefault();
					document.cookie = "SWIFT_prconsenturl="+window.location.href;
					$.ajax({
						type: "POST",
						url: "https://incisivesupport.com/support/index.php?/Base/User/UpdateProcessingConsentAJAX",
						data: $('form.processconsentform').serialize(),
						success: function(response) {
							jQuery("#checkoffscreen").dialog("destroy");
						}
					});
					return false;
				});
			});
		</script>
		<!-- BEGIN MODAL FOR YET TO BE CAPTURED CONSENT LOGGEDIN USER -->
               <div style="display:none" id="checkoffscreen" class="innerwrapper">
               		<form enctype="multipart/form-data" name="processconsentform" autocomplete="off">
							<div>
								<p>I consent for Incisive Medical Systems to process my data and agree to the terms of use <a href="http://incisive.co.nz/support/privacypolicy.asp" target="_blank"> Privacy Policy </a></p>
								<input name ="processconsent" type="hidden" value="I Agree">
							</div>
							<div>
								<input id="i-agree-consent" type="submit" class="rebuttonwide2" value="I Agree">
							</div>
					</form>
				</div>
		  </body>
</html>