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Continuity of support services from Incisive during COVID-19 lock-down
Posted by Sinclair Hughes on 19 August 2021 09:35 AM
 Continuity of support services during COVID-19 lock-down

As has been directed by the Government of New Zealand, the whole country is in lock-down for a minimum of three days.

This means that our office will not be physically staffed during this period, however the usual support services will still be provided as all staff are working and are fully provisioned to work from our various locations.

Contacting Incisive for support

All non-urgent requests for assistance are to be logged as a new ticket into our support system, instead of calling the Helpdesk.  Support tickets can be created from either within SPM/PHM (Help > Support Ticket), by accessing the Support web site or by sending an email to

If you are using the web site you will need to login or register to be able to submit a support ticket and this will also provide you with a much greater range of self-help Knowledgebase articles to assist you.

Phone calls for urgent support can be made to either 0274 333 843 or 0272 889 690 (from NZ) or 0064 274 333 843 or 0064 272 889 690 (from Australia.)   We define urgent support as needing immediate access to patient records and you are completely unable to do so. Please do not take offence if you are asked to submit a support ticket.

We will continue to send Notifications and News articles to the News tab of the Message Centre (SPM/PHM > Messages > Message Centre) and also as an email InfoSheet.

If you have any questions please get in contact with us.

Stay Safe