On Tuesday this week Microsoft put out an urgent security bulletin  informing of a serious threat to Exchange Server.  Recent changes made to their Exchange Online (Office 365) service has caused some emails not able to be sent from SPM or PHM if you are using the SMTP Relay option.  The error is likely to appear as “Authentication failed because the remote party has closed the transport stream”.

Emails can be sent through Office 365 (Microsoft 365) email servers using

If you are experiencing some of your emails being rejected by the receiving email server it is probable that you have not elevated your send-email settings to use the TLS security protocol which will encrypt your out-going emails.  Many email servers will reject emails that are not encrypted.

See our article on how to enable the TLS protocol.

Emails rejected by receiving email

Maternity Services fees - Section 88

Incisive are expecting a 2.18% increase in the fees for the Primary Maternity Services Amendment Notice 2020.

Whilst the Notice is still in 'Draft' mode on the Ministry of Health's website, it is meant to be commenced on the 1st July so if you are wanting to start claiming using the fee schedule included in the Notice, please get in touch with the Incisive Helpdesk so we are able to provide you with the necessary

To fully satisfy the requirements from the Ministry of Health for the ability to email unsigned prescriptions to the pharmacy, you need to include the following waiver statement on the prescription:

"This Prescription meets the requirement of the Director-General of Health’s waiver of March 2020 for prescriptions not signed personally by a prescriber with their usual signature."

For more information on the equipments see: