Changes to Microsoft Exchange/Office365 authentication requirements
Posted by Sinclair Hughes, Last modified by Sinclair Hughes on 02 November 2022 03:30 PM

Microsoft have started closing access to Office365 email accounts for third-party products that use the IMAP protocol to view emails in the Incisive products, such as 'Specialist Practice Manager' (SPM) and 'Private Hospital Manager' (PHM).  This does not affect your ability to view emails directly in Outlook.

If you are no longer able to import your Office365 emails into the Message Centre, you can configure a temporary work around from Microsoft, which will extend the service until the end of December 2022.  We expect to be able to provide an update for SPM/PHM before then which will provide the required 'Modern' (OAuth 2.0) authentication functions.

The Microsoft workaround, the 'Enable Basic Auth once only' article, is available at https://techcommunity.microsoft.com/t5/exchange-team-blog/basic-authentication-deprecation-in-exchange-online-september/ba-p/3609437

The following information is for your IT technician.

To invoke the self-service diagnostic, you can go directly to the basic auth self-help diagnostic by simply clicking on this button (it’ll bring up the diagnostic in the Microsoft 365 admin center if you’re a tenant Global Admin):

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Or you can open the Microsoft 365 admin center and click the green Help & support button in the lower right-hand corner of the screen.

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When you click the button, you enter the self-help system. Here you can enter the phrase “Diag: Enable Basic Auth in EXO

The protocol you want to enable is IMAP.