The original program specifications from ACC stipulated that a claim, once uploaded to the ACC website, could not be deleted unless it has been 'declined' by ACC.

If there is a problem with what has been uploaded to ACC, i.e. an incorrect procedure has been claimed, it is therefore best to have ACC 'decline' the claim.   You can then download the ACC Remittance Advice with the decline and then import the remittance advice into the database, it will then allow you to delete the invoice. 

If you cannot do this, then you need to locate the file that was uploaded to ACC and move it (cut and paste) back into the folder where the files are placed waiting to be uploaded

\\...\AccSend\eform\Upload     (files that have been uploaded are in here)


\\...\ACC\AccSend\eform         (files waiting to be uploaded are in here)

You will then need to open the files uploaded (sort by date) to try and find the correct one.  Alternatively, you can use the 'Decipher XML' option (Utilities - ACC eForms) to try and find the name of the correct file, just navigate to the Upload folder to start with.  Once you know the name of the file, cut and paste it back one level to the eform folder.


Another alternative option that sometimes works is to recreate the XML file.  This can be done by highlighting the invoice and selecting 'Resend'.  Once the XML file has been created, then delete the invoice.  This must be done before the XML file is uploaded to ACC, so do not have the ACC applet running while carrying out this process.