Incoming test results are delivered to your server by a messaging carrier application. The results are then imported into the Incisive application using a special application.  There are several things you can check if you think they are not being delivered.

1. Check the Unclaimed Lab Results option.  Any lab results that do not have a Medical Council number or Provider number for the receiving doctor, will be put into the Unclaimed mailbox.
   These unclaimed results need to be read by a staff member and directed to the relevant Provider.
2. On the computer that recieves the incoming test files, use Task Manager to see if the files HL7.exe or HL7AUS.exe are running or not responding.  There should only be one copy of the file running.  If there are multiple copies of either of these files you need to use the 'End Task' option to cancel them.
3. Go to Setup -> System -> Message Carriers and check where the files are meant to be delivered.  Use Windows Explorer and navigate to the location to see if there are any files at this location that have not yet been imported into the database. 
   
   If there are no files in the incoming directory then you can call the labs and check that they have sent some to you.
   
   If there are files then you can manually run the HL7.exe or HL7AUS.exe files to start the import process.
   Once the files have been successfully been imported they are moved into the Archive directory.