Deleting a receipt (other than an Other Receipt) will reinstate the debt against the invoice(s) that the payment was paying off.  You should be very sure of your reasons for deleting a receipt before carrying this out.

In the first instance, you should check your bank statements for receipts of the same amount around the date of the unreconciled transaction.  If the receipt was entered with the date of deposit (rather than the date it was entered) then this should not be a difficult task.  However, too often, little thought is given to the date the funds were banked, and receipts are often entered with the date of entry which is incorrect.

If you have located a receipt on the bank statement for the amount and correct details of the patient, you should then check to see what was reconciled in Incisive in place of the unreconciled item.  To do this, in the Cashbook select Go To.  If your page numbers on your bank statement match the page numbers on the computer, you will be able to quickly find the page number and locate the reconcile item.  If you page numbers do not match, it will be hit and miss to find the correct page.  Use the Forward and Back icons to try and locate the correct date. You may find the ‘Print’ option easier to try and establish what was reconciled instead.

Please note that if you ‘Un-reconcile’ from here, it will unreconciled all pages of the cashbook from this page forward.  It is not recommended that you take approach unless you are 100% sure that un-reconciling all of the transactions is necessary.