Can't find a printer in SPM or PHM
Posted by Sinclair Hughes on 25 July 2019 02:30 PM

Problem: 

Can't find a printer in Setup > Printers. 

Even though it is showing on the local workstation/laptop in Windows > Control Panel > Devices & Printers

Conditions:

  • Running in Terminal Server or Remote Desktop environment.
  • There is a list of more than twenty (20) printers

The default setting for Microsoft Terminal Services or Remote Desktop is to only display the first twenty printers.

Resolution:

  1. Edit the Registry to enable more printers to display
    https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-server-2008-R2-and-2008/cc727415(v=ws.10)
  2. Install the exact same printer driver (and name) on the terminal server