Knowledgebase: > Message Centre
Don't display SMS message that have been seen
Posted by Sinclair Hughes on 07 June 2018 10:45 AM

In the MyMail tab, select the SMS button.  The left-hand column has a check-box.  At the top of that column there is a check-box in the header which, if you put a tick in it, it will select all of the SMS entries.  Once they are all selected then right-mouse-click on any one of them an select the 'Seen' option, which will cause them all to be marked as 'Seen'.

The next step is to choose the option to 'Not display' items that have been 'Seen'.  In the left-hand panel, click on the left button (looks like a circular arrow) and then put a tick in the option 'Hide message if: Seen'.   This will cause all messages that have been marked as Seen to disappear from the lists.  You can make them appear again by unchecking the same option.

This is a link to a couple of short training videos that you might find helpful when using some of the functions of the Message Centre.
http://incisivesupport.com/support/index.php?/Knowledgebase/Article/View/98/18/message-centre-videos